It looks like your username is richard.swcatb

Thank you for your response. Is there a reason for not being able to use my previous sign in details. How do I change my username.

Hello richard.swcatb,

This may have something to do with it :

https://support.mozilla.org/en-US/kb/firefox-accounts-mozilla-support-faq

https://blog.mozilla.org/sumo/2019/05/10/sumo-firefox-accounts-integration/

Hello McCoy Thanks for the links - a lot to read there. In the mean time I have tried to add a bit of info to my profile. When I click update there is a small box at the top of the page with 'please enter URL' What URL? I have also entered my old username.

richard.swcatb said

Hello McCoy In the mean time I have tried to add a bit of info to my profile. When I click update there is a small box at the top of the page with 'please enter URL' What URL?

I really don't know (sorry .... )

Maybe FredMcD knows  ?

Anyhow, the info I did put in my profile has not stuck. Thanks for your help. Lets see if Fred knows?

I just re-read your original post and said out loud " Wait a minute  !"

It is your username you want to change, and only an administrator can do that ....

You can change your display name though .....

But if you're dead-set on having your username changed (and not just your display name, which is the name everyone can see) : let us know and we can forward this to an administrator.

(edit : typo .... )

You did it - well done  !

Hello McCoy I have just signed in and lo and behold there is my old user name in all the posts. That is what I call customer support. I did think it may not be accepted as I had used it before? Many thanks for your help and that of Fred's. I will now post a question regarding the reason I came to support.

Rgds Damascus

Hello Damascus,

I'm sure that I'm speaking for Fred as well, when I say : my pleasure !

McCoy said

You did it - well done  !

I cannot take the credit - my thanks must go to an administrator if that person is the only way to change usernames. So it is all sorted.

I've been away. Well done both of you.Damascus said

I will now post a question

Will be looking for it.

Damascus said

I cannot take the credit - my thanks must go to an administrator if that person is the only way to change usernames. So it is all sorted.

Uh-oh ..... So you do want your username changed  ? You changed your display name (= the name that we all see here), and I thought you were happy with that, so I haven't contacted an administrator about changing your username ....

Just to make sure : Do you want your username changed  ? If so, please let me know and I will try and contact an administrator.

But what we see here on the support site is "Damascus".....

Hello McCoy Oh - I seem to have confused username/display name. I went into my profile and filled it in. When I came out and went to my thread it was still showing part of my email address. I went back to my profile to find it empty and have not tried again. My old username was Damascus so I am very content to leave it as my display name. Thank you for questioning my intent. Thanks again for your help Rgds Damascus

Should you change your mind about changing your username (for whatever reason) : you know where to find us  !

McCoy said

Should you change your mind about changing your username (for whatever reason) : you know where to find us  !

OK and thanks

You can post a "Want to change my user name / e-mail address" request on the SUMO community discussions forum if you want to change the username or email address. Add [Attn: Admin] at the start of the thread title.

• /forums/contributors

Thank you cor-el - saved link in my bookmarks.