Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Mozilla サポートの検索

サポート詐欺に注意してください。 私たちはあなたに通話やショートメッセージの送信、個人情報の共有を求めることはありません。疑わしい行為を見つけたら「迷惑行為を報告」からご報告ください。

詳しく学ぶ
このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。
アーカイブに保管済み

Had all progrs removed/reinstalled. Lost complete e-mail acct, with folders and address bk. Now have new email setup. How can I retrieve old acct info?

christ1 replied
Przybyro

Recently had to completely remove/reinstall all programs due to massive virus/worm, etc. problems. Subsequently lost my entire e-mail account. I now have a new account, but lost all saved e-mail folders and address book. How can I reinstall the old account on my desktop?

Recently had to completely remove/reinstall all programs due to massive virus/worm, etc. problems. Subsequently lost my entire e-mail account. I now have a new account, but lost all saved e-mail folders and address book. How can I reinstall the old account on my desktop?

すべての返信 (3)

The easiest thing would be to restore your Thunderbird profile from a backup. This assumes you actually did create a backup.

I had my stuff backed up on Nordic. I didn't see anything like Mozilla Firefox e-mail. As far as the e-mail itself, I didn't create any backup for that. I know only a little about computers beyond using them for e-mail and occasional purchases in e-bay, etc. Can I get more detailed info on how to retrieve my address book?

Recently had to completely remove/reinstall all programs

What exactly does this mean? Please provide more details.