Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Mozilla サポートの検索

サポート詐欺に注意してください。 私たちはあなたに通話やショートメッセージの送信、個人情報の共有を求めることはありません。疑わしい行為を見つけたら「迷惑行為を報告」からご報告ください。

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

I gave permission to use my USB Video Camera in Hello; but see nothing?

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 15 回表示
  • 最後の返信者: guigs

nmurugesan
nmurugesan
more options

I used Soyntec USB Camera with microphone on a Windows 7 desktop computer. I have Firefox 36.0 and started a Hello conversation. Used my laptop computer with Windows 7 and through Firefox browser joined the conversation. The laptop has built in camera and mic and I grant permission to their use and see their icons.

However on the desk top it asks permission only for the camera (not for the mic; perhaps because they are built together). When I grant permission on the top of the screen a camera symbol momentarily appears with a ding sound and disappears. I just see the screen which informs that I need to allow the use of camera and mic. nothing shows either on the desktop or on the laptop computers.

Need more information how to setup camera and mic to begin a conversation and detailed step-by-step instructions and screen shots as how a real video conversation would look. I have used CITRIX and GoTOMeetings on this computer.

I used Soyntec USB Camera with microphone on a Windows 7 desktop computer. I have Firefox 36.0 and started a Hello conversation. Used my laptop computer with Windows 7 and through Firefox browser joined the conversation. The laptop has built in camera and mic and I grant permission to their use and see their icons. However on the desk top it asks permission only for the camera (not for the mic; perhaps because they are built together). When I grant permission on the top of the screen a camera symbol momentarily appears with a ding sound and disappears. I just see the screen which informs that I need to allow the use of camera and mic. nothing shows either on the desktop or on the laptop computers. Need more information how to setup camera and mic to begin a conversation and detailed step-by-step instructions and screen shots as how a real video conversation would look. I have used CITRIX and GoTOMeetings on this computer.

すべての返信 (1)

guigs
guigs
more options

HI nmurugesan, There is a test page to check to make sure if there are any issue with permissions to the camera and mic on the laptop:

Opening the web console from the Tools > Web Developer

Please also provide a screenshot for this error for further investigation :-)