Debugging Mozilla VPN

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Debugging is a troubleshooting tool that helps Mozilla’s engineers see what has gone wrong with the VPN so that they can fix it. If you’re having problems with Mozilla VPN, Mozilla Support may ask you to use the debugging tool to export the application logs.

How to export logs on Mozilla VPN

Follow these steps to export the application logs:

  1. Open Mozilla VPN and click the gear icon vpn settings icon (icon may appear in top right corner of the application on versions older than 2.10).
  2. Click or tap Get Help.
  3. Select View Log. This will generate a .txt file with logs to help Mozilla Support troubleshoot the problem.
  4. Attach the .txt file to your support ticket.
Note: The logs don’t contain your browsing information, logins or anything that identifies you or your activity. It only logs the VPN’s internal processes.

I can't log in to Mozilla VPN to generate the log file – What to do

  1. On the Mozilla VPN Get started screen, click or tap Get Help.
  2. Select View Log. This will generate a .txt file with logs to help Mozilla Support troubleshoot the problem.
  3. Save and attach the .txt file to your support ticket.

How can I export the log if I can't open Mozilla VPN on Windows?

  1. Right-click the Mozilla VPN icon in the system tray at the bottom right of the screen.
  2. Select Help and then select View log.
  3. The notepad application will open with the contents of the log. Save the file to your desktop and attach it to your support email.

WindowsVPN_logs

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