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Logins and passwords in store just, disappear

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  • Ultima risposta di sashaivan

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Hello, its nice to have possibility to ask this questions. Few days ago something strange happens and system was hunged, i didn't do anything unusual, just web serfing, so, i had to reset system and was some astonishin because that rather rare accident. After reload i saw that my browser theme reset to default, and as remember account wasn't loginned as usual, after while i noticed that all logins and password just, disappeared... I very hope that just crash and not any hackers... And here is some pity because many of logins and passwords i mere don't remember.. What can i do in this case? Will be grateful for any help.

Soluzione scelta

sashaivan said

i had to reset system

What was involved with the reset? For example:

  • shut off the power and turn it back on
  • reinstall the OS
  • something else

Sometimes with a "power off" crash Firefox databases and settings files can become corrupted and Firefox will disregard them and start fresh. However, before giving up, could you check whether Firefox created a completely new profile? Here's how:

Profile Manager Page

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least one profile and could list many. (Each profile has two folders and one or more buttons. Do not use any Remove buttons!)

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

Do you have another profile -- for example, named default or default-longnumber -- listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, back on the about:profiles page, click the Set as default profile button for that profile so Firefox uses it automatically at the next startup.

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Also, have found file "[email]@mail.ru Firefox Recovery Key.txt" in Downloads folder, which had made at 09 jan 21.

Modificato da Andrew il

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Soluzione scelta

sashaivan said

i had to reset system

What was involved with the reset? For example:

  • shut off the power and turn it back on
  • reinstall the OS
  • something else

Sometimes with a "power off" crash Firefox databases and settings files can become corrupted and Firefox will disregard them and start fresh. However, before giving up, could you check whether Firefox created a completely new profile? Here's how:

Profile Manager Page

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least one profile and could list many. (Each profile has two folders and one or more buttons. Do not use any Remove buttons!)

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

Do you have another profile -- for example, named default or default-longnumber -- listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, back on the about:profiles page, click the Set as default profile button for that profile so Firefox uses it automatically at the next startup.

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jscher2000 said

What was involved with the reset? For example:

-> * shut off the power and turn it back on </blockquote>

Just this.

So, it has been solved by your solution. Great thanks :)

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