Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Learn More

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

I updated my Firefox as the browser said I needed to, and when opening the browser after restarting, ALL my bookmarks are gone! How do I get them back?

  • 25 risposte
  • 2 hanno questo problema
  • 5 visualizzazioni
  • Ultima risposta di colleendick

more options

A small notification stating "critical Firefox update needed", or something like that. I downloaded the most recent version, deleted the old one from my desktop, and opened the new one, and ALL my bookmarks are now GONE! How do i get them back???

A small notification stating "critical Firefox update needed", or something like that. I downloaded the most recent version, deleted the old one from my desktop, and opened the new one, and ALL my bookmarks are now GONE! How do i get them back???

Soluzione scelta

If you type about:profiles in the Firefox address bar, you see more than one profile listed? If so, try opening the other one and see if your bookmarks are in that profile. If they are, set that profile as the default.

There is a glitch in the Firefox update that's causing it to create a second blank profile for people. This is likely the profile that Firefox is loading into, which is why you see none of your Firefox data.

Hope this helps.

Leggere questa risposta nel contesto 👍 1

Tutte le risposte (5)

more options

That import and backup button does not appear on my computer.

more options

colleendick said

I can copy the files from my old firefox backup, but it won't let me paste them.

There is no need to copy/paste files if you have a bookmark backup file you can restore.

more options

colleendick said

That import and backup button does not appear on my computer.

Are you on Mac? The icons are different, but one of those icons should have the same options.

more options

No, I have windows 10

more options

I need someone to be able to share screens with me. My computer doesn't look like the one you are sharing.

  1. 1
  2. 2