X
Tocca qui per la versione per piattaforma mobile del sito.

Forum di supporto

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

I updated my Firefox as the browser said I needed to, and when opening the browser after restarting, ALL my bookmarks are gone! How do I get them back?

Inserita

A small notification stating "critical Firefox update needed", or something like that. I downloaded the most recent version, deleted the old one from my desktop, and opened the new one, and ALL my bookmarks are now GONE! How do i get them back???

A small notification stating "critical Firefox update needed", or something like that. I downloaded the most recent version, deleted the old one from my desktop, and opened the new one, and ALL my bookmarks are now GONE! How do i get them back???

Soluzione scelta

If you type about:profiles in the Firefox address bar, you see more than one profile listed? If so, try opening the other one and see if your bookmarks are in that profile. If they are, set that profile as the default.

There is a glitch in the Firefox update that's causing it to create a second blank profile for people. This is likely the profile that Firefox is loading into, which is why you see none of your Firefox data.

Hope this helps.

Leggere questa risposta nel contesto 1

Dettagli aggiuntivi sul sistema

Applicazione

  • Firefox 67.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:67.0) Gecko/20100101 Firefox/67.0
  • URL per il supporto: https://support.mozilla.org/1/firefox/67.0.1/Darwin/en-US/

Estensioni

Javascript

  • incrementalGCEnabled: True

Grafica

  • adapterDescription:
  • adapterDeviceID: 0x5926
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • contentUsesTiling: True
  • crashGuards: []
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'TileHeight': 1024, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 1024, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • lowEndMachine: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 3
  • targetFrameRate: 60
  • usesTiling: True
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Intel Inc. -- Intel(R) Iris(TM) Plus Graphics 640
  • webgl1Version: 4.1 INTEL-12.9.22
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Intel Inc. -- Intel(R) Iris(TM) Plus Graphics 640
  • webgl2Version: 4.1 INTEL-12.9.22
  • webgl2WSIInfo: CGL
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

Preferenze modificate

Varie

  • User JS: No
  • Accessibilità: No
Wesley Branton
  • Top 10 Contributor
637 soluzioni 5218 risposte

Soluzione scelta

If you type about:profiles in the Firefox address bar, you see more than one profile listed? If so, try opening the other one and see if your bookmarks are in that profile. If they are, set that profile as the default.

There is a glitch in the Firefox update that's causing it to create a second blank profile for people. This is likely the profile that Firefox is loading into, which is why you see none of your Firefox data.

Hope this helps.

If you type <code>about:profiles</code> in the Firefox address bar, you see more than one profile listed? If so, try opening the other one and see if your bookmarks are in that profile. If they are, set that profile as the default. There is a glitch in the Firefox update that's causing it to create a second blank profile for people. This is likely the profile that Firefox is loading into, which is why you see none of your Firefox data. Hope this helps.

Utente che ha posto la domanda

THANK YOU! It worked, I have all my stuff back...so appreciated!

THANK YOU! It worked, I have all my stuff back...so appreciated!
colleendick 0 soluzioni 14 risposte

I only see one profile there in two parts. I don't know what to do with it.

I only see one profile there in two parts. I don't know what to do with it.
colleendick 0 soluzioni 14 risposte

Obviously a lot of people are having trouble with this. Why don't they fix it?

Obviously a lot of people are having trouble with this. Why don't they fix it?
Wesley Branton
  • Top 10 Contributor
637 soluzioni 5218 risposte

Hi colleendick!

If the above information does not resolve your issue, please consider creating a new thread containing the specific details of your issue.

Doing so will allow the Mozilla volunteers to give you solutions that are more helpful to you. This may help them to solve your problem faster and more efficiently.

Please, feel free to post the link to your thread on this thread for volunteers interested in assisting you.

Thank you.

Hi colleendick! If the above information does not resolve your issue, please consider creating a new thread containing the specific details of your issue. Doing so will allow the Mozilla volunteers to give you solutions that are more helpful to you. This may help them to solve your problem faster and more efficiently. Please, feel free to post the link to your thread on this thread for volunteers interested in assisting you. Thank you.
colleendick 0 soluzioni 14 risposte

I've looked at the About profiles list and the old data is there but doesn't show up on the browser. I'm not a programmer and it is too complicated to figure this out. When I follow the items, the instructions go away. I just want it to work. Why are they making it so hard.

I've looked at the About profiles list and the old data is there but doesn't show up on the browser. I'm not a programmer and it is too complicated to figure this out. When I follow the items, the instructions go away. I just want it to work. Why are they making it so hard.
jscher2000
  • Top 10 Contributor
8783 soluzioni 71831 risposte

Hi colleendick, to start a new question, open the following page and scroll down to the form:

https://support.mozilla.org/questions/new/desktop/bookmarks

On each following page, scroll down past suggestions to continue with the form or, if you see an interesting suggestion, to avoid losing your place in the new question flow, open that article/thread in a new tab.

Hi colleendick, to start a new question, open the following page and scroll down to the form: https://support.mozilla.org/questions/new/desktop/bookmarks On each following page, scroll down past suggestions to continue with the form or, if you see an interesting suggestion, to avoid losing your place in the new question flow, open that article/thread in a new tab.
colleendick 0 soluzioni 14 risposte

I just want it to work. I'm seriously considering abandoning Firefox, it seems only to be for programmers. I've accumulated bookmark data for 6 years and the Firefox people don't seem to think it is important enough to provide an upgrade that preserves my work. It you can fix the problem, please tell me.

I just want it to work. I'm seriously considering abandoning Firefox, it seems only to be for programmers. I've accumulated bookmark data for 6 years and the Firefox people don't seem to think it is important enough to provide an upgrade that preserves my work. It you can fix the problem, please tell me.
jscher2000
  • Top 10 Contributor
8783 soluzioni 71831 risposte

Hi colleendick, why are you not starting your own question as requested? This thread is marked as SOLVED.

If you are not willing to start a new thread, at least explain in detail the circumstances leading up to the problem. For example:

  • computer crashed, after restarting, bookmarks were gone
  • used Firefox's Refresh/Reset feature after being informed it would speed up the browser, bookmarks were gone
  • did an automatic update to version [list current version], after starting back up, got a message about a new profile
  • something else
Hi colleendick, why are you not starting your own question as requested? This thread is marked as SOLVED. If you are not willing to start a new thread, at least explain in detail the circumstances leading up to the problem. For example: * computer crashed, after restarting, bookmarks were gone * used Firefox's Refresh/Reset feature after being informed it would speed up the browser, bookmarks were gone * did an automatic update to version [list current version], after starting back up, got a message about a new profile * something else
colleendick 0 soluzioni 14 risposte

I have entered the same information in about 20 different places, including the place that you asked me to. The system is too complicated and can't be used by regular people. It is a problem that should not have happened in the first place. Once again, my Firefox was not working well and I refreshed it. Now I can't get to my bookmarks. I can't seem to talk to anyone, and everyone who has responded, hasn't been helpful. I'm about to conclude that Mozilla doesn't want my participation. Prove me wrong.

I have entered the same information in about 20 different places, including the place that you asked me to. The system is too complicated and can't be used by regular people. It is a problem that should not have happened in the first place. Once again, my Firefox was not working well and I refreshed it. Now I can't get to my bookmarks. I can't seem to talk to anyone, and everyone who has responded, hasn't been helpful. I'm about to conclude that Mozilla doesn't want my participation. Prove me wrong.
Wesley Branton
  • Top 10 Contributor
637 soluzioni 5218 risposte

Risposta utile

If you used the Refresh Firefox feature, then your old data will be in a folder called "Old Firefox Data" on your desktop.

To recover data from that Old Firefox Data folder, you need to copy and paste the contents of that folder into your current Firefox profile folder.

The only files from the old folder that you really need to copy over to the new profile folder are the places.sqlite and favicons.sqlite files (both responsible for saving bookmarks and history), along with the key4.db and logins.json files (both responsible for saving logins and password data).

Hope this helps.

If you used the [[Refresh Firefox - reset add-ons and settings|Refresh Firefox feature]], then your old data will be in a folder called "Old Firefox Data" on your desktop. To recover data from that Old Firefox Data folder, you need to [[Recovering important data from an old profile#w_copying-files-between-profile-folders|copy and paste the contents of that folder into your current Firefox profile folder]]. The only files from the old folder that you really need to copy over to the new profile folder are the <code>places.sqlite</code> and <code>favicons.sqlite</code> files (both responsible for saving bookmarks and history), along with the <code>key4.db</code> and <code>logins.json</code> files (both responsible for saving logins and password data). Hope this helps.
colleendick 0 soluzioni 14 risposte

i appreciate your desire to help, but I really don't know what you are talking about here. When I went to the base account, it is the same as what I have in my old firefox data. I don't know why it can't access it.

i appreciate your desire to help, but I really don't know what you are talking about here. When I went to the base account, it is the same as what I have in my old firefox data. I don't know why it can't access it.
Wesley Branton
  • Top 10 Contributor
637 soluzioni 5218 risposte

The file structure will be the same, yes. But the actually data stored in the files is different. If you copy the files from the old folder into your new folder, that should restore your previous data because the new files will be replaced with the old files that have your data saved in them.

The file structure will be the same, yes. But the actually data stored in the files is different. If you copy the files from the old folder into your new folder, that should restore your previous data because the new files will be replaced with the old files that have your data saved in them.
colleendick 0 soluzioni 14 risposte

Thank you but I don't know how to do that. I'm not finding any of those file names in the Old Firefox Data. Not sure how to paste it if I did.

Thank you but I don't know how to do that. I'm not finding any of those file names in the Old Firefox Data. Not sure how to paste it if I did.

Modificato da colleendick il

jscher2000
  • Top 10 Contributor
8783 soluzioni 71831 risposte

colleendick said

Once again, my Firefox was not working well and I refreshed it. Now I can't get to my bookmarks.

Before doing anything drastic, could you check the Library window? Either:

  • Windows: Ctrl+Shift+b
  • Mac: Command+Shift+b

By default, Firefox will show the contents of "Other Bookmarks". Does this show any of your missing bookmarks?

In the left column, click Bookmarks Toolbar. This would show the contents of the optional horizontal toolbar that appears below the main toolbar. Does this show any of your missing bookmarks?

In the left column, click Bookmarks Menu. Does this show any of your missing bookmarks?

If your bookmarks are listed in the Library window:

You may need to restore easy access to them back in the regular window.

(A) Bookmarks Toolbar

This article has the steps to turn this optional toolbar back on: Bookmarks Toolbar - Display your favorite websites at the top of the Firefox window

(B) Bookmarks Menu button -

To add that button to the main toolbar, either:

(A) Use the Customize panel (Customize Firefox controls, buttons and toolbars) to drag the icon to the desired spot on the toolbar

(B) Use the method from Bookmarks in Firefox - section entitled: How do I add the Bookmarks Menu button to the toolbar?

  • Click the "Library" button:
  • Click "Bookmarks"
  • Click "Bookmarking Tools"
  • Click "Add Bookmarks Menu to Toolbar"
''colleendick [[#answer-1268524|said]]'' <blockquote>Once again, my Firefox was not working well and I refreshed it. Now I can't get to my bookmarks. </blockquote> Before doing anything drastic, could you check the Library window? Either: * Windows: Ctrl+Shift+b * Mac: Command+Shift+b By default, Firefox will show the contents of "Other Bookmarks". Does this show any of your missing bookmarks? In the left column, click Bookmarks Toolbar. This would show the contents of the optional horizontal toolbar that appears below the main toolbar. Does this show any of your missing bookmarks? In the left column, click Bookmarks Menu. Does this show any of your missing bookmarks? ''If your bookmarks are listed in the Library window:'' You may need to restore easy access to them back in the regular window. '''(A) Bookmarks Toolbar''' This article has the steps to turn this optional toolbar back on: [[Bookmarks Toolbar - Display your favorite websites at the top of the Firefox window]] '''(B) Bookmarks Menu button''' - <img src="https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/gallery/images/2017-10-14-13-54-51-ad9ea7.png"> To add that button to the main toolbar, either: (A) Use the Customize panel ([[Customize Firefox controls, buttons and toolbars]]) to drag the icon to the desired spot on the toolbar (B) Use the method from [[Bookmarks in Firefox]] - section entitled: ''How do I add the Bookmarks Menu button to the toolbar?'' * Click the "Library" button: <img src="https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/gallery/images/2017-10-11-11-30-17-d521f7.png"> * Click "Bookmarks" * Click "Bookmarking Tools" * Click "Add Bookmarks Menu to Toolbar"
colleendick 0 soluzioni 14 risposte

There is nothing under Other Bookmarks. There is a Bookmarks Tool Bar. It just takes you to Mozilla support. There is no Bookmarking Tools under Bookmarks only help and support, which aren't helpful. Is there someone who could share the computer with me and get this done?

There is nothing under Other Bookmarks. There is a Bookmarks Tool Bar. It just takes you to Mozilla support. There is no Bookmarking Tools under Bookmarks only help and support, which aren't helpful. Is there someone who could share the computer with me and get this done?
jscher2000
  • Top 10 Contributor
8783 soluzioni 71831 risposte

Hi colleendick, I'm sorry to hear the bookmarks didn't get restored automatically during the Refresh.

I assume you already checked whether you have backups available to restore on the Restore menu described here:

Restore bookmarks from backup or move them to another computer

If you don't have any old enough on that list:

On your desktop, in Old Firefox Data\[profile], look for the bookmarkbackups folder. Each file should have the creation date coded into the file name. For example:

bookmarks-2019-11-20_1550_gibberish==.jsonlz4

(In that example, 1550 is the number of bookmarks and folders in the file.)

If you find a file you want to restore: back in the Library window, on the Restore menu, use the "Choose File..." option to point Firefox to the file (Desktop > Old Firefox Data, etc.).

Hi colleendick, I'm sorry to hear the bookmarks didn't get restored automatically during the Refresh. I assume you already checked whether you have backups available to restore on the Restore menu described here: [[Restore bookmarks from backup or move them to another computer]] ''If you don't have any old enough on that list:'' On your desktop, in Old Firefox Data\[profile], look for the '''bookmarkbackups''' folder. Each file should have the creation date coded into the file name. For example: bookmarks-2019-11-20_1550_''gibberish''==.jsonlz4 (In that example, 1550 is the number of bookmarks and folders in the file.) If you find a file you want to restore: back in the Library window, on the Restore menu, use the "Choose File..." option to point Firefox to the file (Desktop > Old Firefox Data, etc.).
colleendick 0 soluzioni 14 risposte

There is no "Restore" on the menu. I do have a bookmarkbackups folder with an appropriate date. I don't know what to do with it. I have read the other material and it doesn't make sense to me. Is it possible to share my screens and computer with you?

There is no "Restore" on the menu. I do have a bookmarkbackups folder with an appropriate date. I don't know what to do with it. I have read the other material and it doesn't make sense to me. Is it possible to share my screens and computer with you?
jscher2000
  • Top 10 Contributor
8783 soluzioni 71831 risposte

colleendick said

There is no "Restore" on the menu.

When you open the Library window (Ctrl+Shift+b, or on Mac, Command+Shift+b) the menu should look like the attached.

''colleendick [[#answer-1268660|said]]'' <blockquote> There is no "Restore" on the menu. </blockquote> When you open the Library window (Ctrl+Shift+b, or on Mac, Command+Shift+b) the menu should look like the attached.
colleendick 0 soluzioni 14 risposte

I can copy the files from my old firefox backup, but it won't let me paste them.

I can copy the files from my old firefox backup, but it won't let me paste them.