Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Learn More

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Add-ons Suddenly Got Removed, Can't Add Them Back

  • 1 risposta
  • 1 ha questo problema
  • 3 visualizzazioni
  • Ultima risposta di cor-el

Sarah
Sarah
more options

I had restarted my laptop and Firefox had suddenly removed both my Ad Block Plus and my Honey add-on. I had tried to add them back but got the issue of "Download failed. Please check your connection." Yet I have a connection?? I had uninstalled and reinstalled Firefox and it did not do anything. My boyfriend, who also uses Firefox and I told about this right when it happened, checked his as well and his add-ons were suddenly removed, but he did not restart his computer. He also gets the same error and cannot add his stuff back. Firefox has also been unstable on my end I restarted my laptop and the add-ons were removed: it keeps crashing often, as if it can't handle 2 seconds worth of clicking. I'm not sure if it's a new update issue, if a new update has been filed out, but it seems rather unusual. I'm using standard

Any help is appreciated!

I had restarted my laptop and Firefox had suddenly removed both my Ad Block Plus and my Honey add-on. I had tried to add them back but got the issue of "Download failed. Please check your connection." Yet I have a connection?? I had uninstalled and reinstalled Firefox and it did not do anything. My boyfriend, who also uses Firefox and I told about this right when it happened, checked his as well and his add-ons were suddenly removed, but he did not restart his computer. He also gets the same error and cannot add his stuff back. Firefox has also been unstable on my end I restarted my laptop and the add-ons were removed: it keeps crashing often, as if it can't handle 2 seconds worth of clicking. I'm not sure if it's a new update issue, if a new update has been filed out, but it seems rather unusual. I'm using standard Any help is appreciated!

Tutte le risposte (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

There is a problem with an expired intermediate certificate that is used to sign extensions. This is being worked on by the Add-ons team.

See: 

At about 6:10 PST we received a report that a certificate issue for Firefox is causing add-ons to stop working and add-on installs to fail.
Our team is actively working on a fix. We will update as soon as we have more information.
  • Bug 1548973 - (armagadd-on-2.0) All extensions disabled due to expiration of intermediate signing cert

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)

Modificato da cor-el il