Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Learn More

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Firefox crashes

  • 4 risposte
  • 1 ha questo problema
  • 70 visualizzazioni
  • Ultima risposta di helmutlohkamp

more options

I have no idea where my 1st try to ask got landed. So again: Since more than a week I face constantly crashes/crash forms with FF 65.0.1 when trying to Login to my banks. I run win 10 pro 64 bit new installed. FF ran smoth for the first couple of week. It runs w/o crashes in safe mode. "Edge" runs w/o crashes. I get crashes with many links I get from a Google search and when I try to run Videos (i,e, from Spiegel online). Meanwhile I got thru nearly all hints and tips including uninstalling all addons. I even did a clean reinstall twice. So I am now Pretty clueless and would appreciate some help. Thanks in Advance Helmut

Immagini allegate

Soluzione scelta

thanks helmut, unfortunately this kind of issue is a problem for users of windows N editions after the update to windows 10 1809 & installing the media feature pack.

this would be a workaround to avoid the tab crashes: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.wmf.vp9.enabled. double-click it and change its value to false, then restart firefox once.

Leggere questa risposta nel contesto 👍 1

Tutte le risposte (4)

more options

hi, could you copy and paste a handful of crash report ids in text form - transcribing them from the screenshot would be a bit bothersome... thanks

more options

here a short list of copies: bp-19b43f09-eceb-4ead-b8ae-13cd20190219 19.02.2019, 11:36 bp-72a195e7-dc7e-4899-a56e-456530190219 19.02.2019, 11:35 bp-00a22de5-1cdc-49c1-97ea-306790190219 19.02.2019, 11:35 bp-a4225465-ae2c-4fb2-89bf-db1f00190219 19.02.2019, 11:35 bp-e88c839d-2891-4d4a-8294-0ab6d0190219 19.02.2019, 11:31 bp-b4517c3a-039e-49c0-9b98-973bb0190219 19.02.2019, 11:31 Hoping this is ok. Helmut

more options

Soluzione scelta

thanks helmut, unfortunately this kind of issue is a problem for users of windows N editions after the update to windows 10 1809 & installing the media feature pack.

this would be a workaround to avoid the tab crashes: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.wmf.vp9.enabled. double-click it and change its value to false, then restart firefox once.

more options

Wonderful - that solved my Problem at the first glance. I tested my two bank accounts and a vidio. Thank you very much. Yes, I installed 10 1809 N and added the feature pack laterz Thanks a lot So now an can close Edge (I had to use it but don't like). Helmut