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Firefox 63.0.1 crashes during every start / macOS Mojave

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Two days ago Frirefox crashes and won't start again. First I delete the Firefox.app and reinstall, same Problem. Then I uninstall Firefox.app (plus ~Library/Application Support/Firefox and ~/Library/Preferences/org.mozilla.firefox.plist), restart the MacBook Pro and install Firefox again. And Firefox chrashes during every start. Has anybody an idea? Thanks Haio

Here is the crash-report: AdapterDeviceID: 0x0d26 AdapterVendorID: 0x8086 BuildID: 20181030165643 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1541427259 DOMIPCEnabled: 1 Email: EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1541418297 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+4 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 571 StartupCrash: 0 StartupTime: 1541427258 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20181030165643","version":"63.0.1","vendor":"Mozilla","displayVersion":"63.0.1","platformVersion":"63.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":70,"stepping":1,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2200,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"18.2.0","locale":"de-DE"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0d26","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":2},{"screenWidth":1680,"screenHeight":1050,"scale":1},{"screenWidth":1680,"screenHeight":1050,"scale":1}],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"MacBookPro11,4"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"de","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 5:"Gecko_IOThread",6:"Timer",7:"Socket Thread",8:"JS Watchdog",12:"JS Helper",10:"JS Helper",11:"JS Helper",9:"JS Helper",13:"JS Helper",14:"JS Helper",15:"JS Helper",16:"JS Helper",19:"Cache2 I/O",20:"Cookie",21:"GMPThread",23:"Compositor",24:"VRListener",25:"ImgDecoder #1",26:"ImageIO",27:"IPDL Background",34:"DOM Worker",36:"StyleThread#0",40:"StyleThread#4",39:"StyleThread#3",38:"StyleThread#2",41:"StyleThread#5",37:"StyleThread#1",43:"StreamTrans #13",43:"ImageBridgeChild", Throttleable: 1 UptimeTS: 1.0504584 Vendor: Mozilla Version: 63.0.1 useragent_locale: de

Two days ago Frirefox crashes and won't start again. First I delete the Firefox.app and reinstall, same Problem. Then I uninstall Firefox.app (plus ~Library/Application Support/Firefox and ~/Library/Preferences/org.mozilla.firefox.plist), restart the MacBook Pro and install Firefox again. And Firefox chrashes during every start. Has anybody an idea? Thanks Haio Here is the crash-report: AdapterDeviceID: 0x0d26 AdapterVendorID: 0x8086 BuildID: 20181030165643 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1541427259 DOMIPCEnabled: 1 Email: EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1541418297 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+4 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 571 StartupCrash: 0 StartupTime: 1541427258 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20181030165643","version":"63.0.1","vendor":"Mozilla","displayVersion":"63.0.1","platformVersion":"63.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":70,"stepping":1,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2200,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"18.2.0","locale":"de-DE"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0d26","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":2},{"screenWidth":1680,"screenHeight":1050,"scale":1},{"screenWidth":1680,"screenHeight":1050,"scale":1}],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"MacBookPro11,4"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"de","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 5:"Gecko_IOThread",6:"Timer",7:"Socket Thread",8:"JS Watchdog",12:"JS Helper",10:"JS Helper",11:"JS Helper",9:"JS Helper",13:"JS Helper",14:"JS Helper",15:"JS Helper",16:"JS Helper",19:"Cache2 I/O",20:"Cookie",21:"GMPThread",23:"Compositor",24:"VRListener",25:"ImgDecoder #1",26:"ImageIO",27:"IPDL Background",34:"DOM Worker",36:"StyleThread#0",40:"StyleThread#4",39:"StyleThread#3",38:"StyleThread#2",41:"StyleThread#5",37:"StyleThread#1",43:"StreamTrans #13",43:"ImageBridgeChild", Throttleable: 1 UptimeTS: 1.0504584 Vendor: Mozilla Version: 63.0.1 useragent_locale: de

Soluzione scelta

ok, so it appears to be the same issue (and hopefully also the same solution) as in https://support.mozilla.org/en-US/questions/1238157.

Leggere questa risposta nel contesto 1

Dettagli aggiuntivi sul sistema

Applicazione

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:63.0) Gecko/20100101 Firefox/63.0

Ulteriori informazioni

FredMcD
  • Top 10 Contributor
4259 soluzioni 59635 risposte

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Utente che ha posto la domanda

Unfortunately Firefox crashes immediately after starting. So I can't type anything in the address bar.

Unfortunately Firefox crashes immediately after starting. So I can't type anything in the address bar.
philipp
  • Top 25 Contributor
  • Moderator
5315 soluzioni 23470 risposte

with the following steps it should be possible to get a crash id even if firefox is starting on startup:

  1. Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

with the following steps it should be possible to get a crash id even if firefox is starting on startup: # Click the '''Finder''' icon in the dock. On the menu bar, click the '''Go''' menu, hold down the '''option''' or '''alt''' key and select '''Library'''. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder. #Open the 5 most recent files with a text editor and copy the IDs. #Paste each ID with '''bp-''' into the reply window on the forums. Thanks in advance!

Utente che ha posto la domanda

Thanks for your attention. There is only one ID: bp-5f8b16f5-5c5a-4f0d-9896-cfd590181105

Thanks for your attention. There is only one ID: bp-5f8b16f5-5c5a-4f0d-9896-cfd590181105
philipp
  • Top 25 Contributor
  • Moderator
5315 soluzioni 23470 risposte

Soluzione scelta

ok, so it appears to be the same issue (and hopefully also the same solution) as in https://support.mozilla.org/en-US/questions/1238157.

ok, so it appears to be the same issue (and hopefully also the same solution) as in https://support.mozilla.org/en-US/questions/1238157.

Utente che ha posto la domanda

Thank you very much! Deleting the "fbplugin" solved the problem. Firefox is working.

Thank you very much! Deleting the "fbplugin" solved the problem. Firefox is working.