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Thunderbird takes minutes or longer to download each message, with "not responding" in windows title bar

Inserita

A day or so ago, thunderbird asked me if I want to compact my folders. I said, 'Sure!'

Since then it has been so slow that it is unusable. Each message takes multiple minutes to download (and the messages are small.)

I have uninstalled and reinstalled Thunderbird...

I am losing my mind.

A day or so ago, thunderbird asked me if I want to compact my folders. I said, 'Sure!' Since then it has been so slow that it is unusable. Each message takes multiple minutes to download (and the messages are small.) I have uninstalled and reinstalled Thunderbird... I am losing my mind.

Modificato da Wayne Mery il

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.99 Safari/537.36

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christ1
  • Top 10 Contributor
2065 soluzioni 15106 risposte
I have uninstalled and reinstalled Thunderbird...

I really don't know why people think reinstalling Thunderbird would magically fix things. You've just wasted your time. Profile files are stored separately from the Thunderbird program files. The program files are static and do not change (except when you upgrade the Thunderbird application version). Because we store profile and program files separately, you can uninstall Thunderbird without losing your messages and settings, and if something goes wrong with a Thunderbird update your information will still be available. It also means that you don't have to reinstall Thunderbird in order to delete your information or troubleshoot a problem.

Do you get a 'Not responding' message at the top of the Thunderbird window, or any other error messages?

<blockquote> I have uninstalled and reinstalled Thunderbird... </blockquote> I really don't know why people think reinstalling Thunderbird would magically fix things. You've just wasted your time. Profile files are stored separately from the Thunderbird program files. The program files are static and do not change (except when you upgrade the Thunderbird application version). Because we store profile and program files separately, you can uninstall Thunderbird without losing your messages and settings, and if something goes wrong with a Thunderbird update your information will still be available. It also means that you don't have to reinstall Thunderbird in order to delete your information or troubleshoot a problem. Do you get a 'Not responding' message at the top of the Thunderbird window, or any other error messages?

Utente che ha posto la domanda

I do get a 'not responding' message at the top of the screen whilst it is downloading new messages.

Thanks!

I do get a 'not responding' message at the top of the screen whilst it is downloading new messages. Thanks!
christ1
  • Top 10 Contributor
2065 soluzioni 15106 risposte

Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode

Does the problem go away?

Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode Does the problem go away?

Utente che ha posto la domanda

It works great in Safe Mode with Networking... How can I make this permanent? -J

It works great in Safe Mode with Networking... How can I make this permanent? -J
Wayne Mery
  • Top 25 Contributor
  • Moderator
559 soluzioni 5206 risposte

jiggyd said

It works great in Safe Mode with Networking... How can I make this permanent? -J

Working in safe mode, means the problem is caused by something started during Windows startup. Good starting point is #3 and #6 at https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems

''jiggyd [[#answer-1135186|said]]'' <blockquote> It works great in Safe Mode with Networking... How can I make this permanent? -J </blockquote> Working in safe mode, means the problem is caused by something started during Windows startup. Good starting point is #3 and #6 at https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems
oaklander 0 soluzioni 1 risposte

No help. I'm running Windows 7, and this help refers specifically to W10. Firefox is taking a minute or more to respond to commands- including trying to close the program. Restarting the computer "fixes" the problem, momentarily, but then it bogs down again. I've tried restarting without add-ons. Problem persists. Thanks for your help. -J.

No help. I'm running Windows 7, and this help refers specifically to W10. Firefox is taking a minute or more to respond to commands- including trying to close the program. Restarting the computer "fixes" the problem, momentarily, but then it bogs down again. I've tried restarting without add-ons. Problem persists. Thanks for your help. -J.
christ1
  • Top 10 Contributor
2065 soluzioni 15106 risposte

oaklander,

please start a new topic for your problem. https://support.mozilla.org/questions/new

This assumes your problem is about Thunderbird.

oaklander, please start a new topic for '''your''' problem. https://support.mozilla.org/questions/new This assumes your problem is about Thunderbird.