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cannot close ff

  • 3 risposte
  • 1 ha questo problema
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  • Ultima risposta di FredMcD

MartinAFC2
MartinAFC2
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On Laptop and PC -since upgrade to FF 55.0.2 (32-bit) unable to close FF using the 'X' top right hand corner. Only can do so via icon in taskbar. O/S Win10. Any ideas? Thanks

On Laptop and PC -since upgrade to FF 55.0.2 (32-bit) unable to close FF using the 'X' top right hand corner. Only can do so via icon in taskbar. O/S Win10. Any ideas? Thanks

Tutte le risposte (3)

Paul
Paul
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  • Top 10 Contributor
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Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.

  • "3-bar" menu button -> Exit (Power button)
  • Windows: File -> Exit
  • Mac: Firefox -> Quit Firefox
  • Linux: File -> Quit
FredMcD
FredMcD
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How to crash Firefox (All Systems); Instructions here; https://developer.mozilla.org/en-US/docs/Mozilla/How_to_report_a_hung_Firefox

This link has a program that can crash Firefox.