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Firefox crashes

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  • 1 ha questo problema
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  • Ultima risposta di the-edmeister

IMJOHN
IMJOHN
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Firefox has been crashing on start-up for the last couple of weeks. I've tried a clean install, refresh, and safe mode without success. The only time(s) I've been able to get it to open and run is when I click Options quick enough and uncheck "Use hardware acceleration when available." In that case, Firefox works fine the rest of the day, even after enabling all my plug-ins; however, when I try to open it the next day it's back to crashing over and over. When I do get it to stay open long enough to uncheck "Use hardware acceleration when available" it will work OK. As I enable each plug-in, I close and re-open Firefox to check that a particular plug-in isn't causing a problem. I've had to resort to Internet Explorer quite often because I can't get Firefox to open and I HATE IE. I've used FF too many years to give up on it. I'd appreciate any help you can provide. NOTE: I also tried reverting back to 47.0,1 and experienced the same problem. I'm running Windows 10 Pro, 64bit I've got 32GB of Ram Intel i7-2700K CPU @ 3.50Ghz 21TB Storage MB: GA-Z68X-UD7-B3 Latest Crash Report: 2016-09-02 150223\12963304_938115019643597_2110733719_n  ?

Firefox has been crashing on start-up for the last couple of weeks. I've tried a clean install, refresh, and safe mode without success. The only time(s) I've been able to get it to open and run is when I click Options quick enough and uncheck "Use hardware acceleration when available." In that case, Firefox works fine the rest of the day, even after enabling all my plug-ins; however, when I try to open it the next day it's back to crashing over and over. When I do get it to stay open long enough to uncheck "Use hardware acceleration when available" it will work OK. As I enable each plug-in, I close and re-open Firefox to check that a particular plug-in isn't causing a problem. I've had to resort to Internet Explorer quite often because I can't get Firefox to open and I HATE IE. I've used FF too many years to give up on it. I'd appreciate any help you can provide. NOTE: I also tried reverting back to 47.0,1 and experienced the same problem. I'm running Windows 10 Pro, 64bit I've got 32GB of Ram Intel i7-2700K CPU @ 3.50Ghz 21TB Storage MB: GA-Z68X-UD7-B3 Latest Crash Report: 2016-09-02 150223\12963304_938115019643597_2110733719_n ?

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the-edmeister
the-edmeister
  • Moderator
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.