Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Learn More

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

There is a Mozilla update available. Your message says i need permission from the administrator, but it does not provide a space for the administrator to approv

  • 4 risposte
  • 2 hanno questo problema
  • 5 visualizzazioni
  • Ultima risposta di cor-el

more options

I am the administrator. I have the password, but there is no space provided to input the password.

I am the administrator. I have the password, but there is no space provided to input the password.

Tutte le risposte (4)

more options

Shut down Firefox. Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Right click on Firefox.exe and select Properties. Now select Compatibility. Turn Off Run This Program In Compatibility Mode, and Run This Program As An Administrator.

Do the same for any Firefox shortcuts you have. Now restart Firefox.

more options

I am a Windows user, so this may be wrong, but I believe that on Mac, if you cannot use the built-in updater successfully, you can do a "manual" update by downloading the new version, quitting Firefox, "trashing" the old version (without removing your settings) and then installing the new version.

Please see:

But you might wait for a Mac user to chime in.

more options

Loved the thoroughness of the reply from FredMcD, except for the fact that i am on a Mac with OS X operating system. Any thoughts in that regard.

more options

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox application and save the disk image file to the desktop

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose personal data like bookmarks when you uninstall and (re)install or update Firefox.