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Adobe crashing on left click

  • 6 risposte
  • 1 ha questo problema
  • 26 visualizzazioni
  • Ultima risposta di osekm5ds

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i posted this issue 2 days ago with no resolution si here it is again

using windows 7 - this started because i keep getting adobe crashes in IE and firefox only when playing one particular game - the game loads but as soon as i left click the crash occurs.

i have uninstalled and reinstalled flash, java, the game and updated the graphics driver - i couldn't figure out what type of sound card i have to update those drivers - the info i have on their ID'S are -

HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_10280447&REV_1001 HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_10280447

Where can i download an update because when i let windows search for one - it came back as not needing an update

Some suggested a dll file was the culprit but i ran sfc/scannow and there were items that couldn't be repaired - they included in their names:

utc.app.json telemetry.ASM-WindowsDefault.json

these i believe are related to java issues that the uninstall and reinstall of java apparently did not fix so not sure what to do about this

bottom line i don't know the cause but i need to fix this and will appreciate assistance

details of a crash report submitted -

Application Basics

Name: Firefox Version: 38.0.5 Build ID: 20150525141253 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0 Multiprocess Windows: 0/2 (default: false)

Crash Reports for the Last 3 Days

Report ID: bp-1d49a951-7d56-4291-be8e-a122b2150611 Submitted: 19 hours ago

Report ID: bp-a80ba578-083c-4dba-b996-6e59e2150610 Submitted: 2 days ago

All Crash Reports



Adapter Description: Intel(R) HD Graphics Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0046 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17292) Driver Date: 1-30-2013 Driver Version: GPU #2 Active: false GPU Accelerated Windows: 2/2 Direct3D 11 (OMTC) Subsys ID: 04471028 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 (#0) Error: [D2D1.1] 4CreateBitmap failure Size(26,8199) Code: 0x80070057 (#1) Error: [D2D1.1] 4CreateBitmap failure Size(26,8199) Code: 0x80070057 (#2) Error: [D2D1.1] 4CreateBitmap failure Size(26,8199) Code: 0x80070057 (#3) Error: [D2D1.1] 4CreateBitmap failure Size(26,8199) Code: 0x80070057

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 389120 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.enabled: false browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.link.open_newwindow: 2 browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20150525141253 browser.startup.homepage: about:home browser.startup.homepage_override.buildID: 20150525141253 browser.startup.homepage_override.mstone: 38.0.5 dom.max_script_run_time: 0 dom.mozApps.used: true extensions.lastAppVersion: 38.0.5 gfx.direct3d.last_used_feature_level_idx: 1 keyword.URL: https://search.yahoo.com/search?fr=greentree_ff1&ei=utf-8&ilc=12&type=937811&p= media.gmp-eme-adobe.lastUpdate: 1433272897 media.gmp-eme-adobe.version: 10 media.gmp-gmpopenh264.lastUpdate: 1431911331 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150525141253 media.gmp-manager.lastCheck: 1433987591 network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1433988008 places.history.enabled: false places.history.expiration.transient_current_max_pages: 102097 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.np32dsw: 0 plugin.state.npdeployjava: 0 print.printer_Send_To_OneNote_2010.print_bgcolor: false print.printer_Send_To_OneNote_2010.print_bgimages: false print.printer_Send_To_OneNote_2010.print_colorspace: print.printer_Send_To_OneNote_2010.print_command: print.printer_Send_To_OneNote_2010.print_downloadfonts: false print.printer_Send_To_OneNote_2010.print_duplex: 1515870810 print.printer_Send_To_OneNote_2010.print_edge_bottom: 0 print.printer_Send_To_OneNote_2010.print_edge_left: 0 print.printer_Send_To_OneNote_2010.print_edge_right: 0 print.printer_Send_To_OneNote_2010.print_edge_top: 0 print.printer_Send_To_OneNote_2010.print_evenpages: true print.printer_Send_To_OneNote_2010.print_footercenter: print.printer_Send_To_OneNote_2010.print_footerleft: &PT print.printer_Send_To_OneNote_2010.print_footerright: &D print.printer_Send_To_OneNote_2010.print_headercenter: print.printer_Send_To_OneNote_2010.print_headerleft: &T print.printer_Send_To_OneNote_2010.print_headerright: &U print.printer_Send_To_OneNote_2010.print_in_color: true print.printer_Send_To_OneNote_2010.print_margin_bottom: 0.5 print.printer_Send_To_OneNote_2010.print_margin_left: 0.5 print.printer_Send_To_OneNote_2010.print_margin_right: 0.5 print.printer_Send_To_OneNote_2010.print_margin_top: 0.5 print.printer_Send_To_OneNote_2010.print_oddpages: true print.printer_Send_To_OneNote_2010.print_orientation: 0 print.printer_Send_To_OneNote_2010.print_page_delay: 50 print.printer_Send_To_OneNote_2010.print_paper_data: 1 print.printer_Send_To_OneNote_2010.print_paper_height: 11.00 print.printer_Send_To_OneNote_2010.print_paper_name: print.printer_Send_To_OneNote_2010.print_paper_size_type: 0 print.printer_Send_To_OneNote_2010.print_paper_size_unit: 0 print.printer_Send_To_OneNote_2010.print_paper_width: 8.50 print.printer_Send_To_OneNote_2010.print_plex_name: print.printer_Send_To_OneNote_2010.print_resolution: 1515870810 print.printer_Send_To_OneNote_2010.print_resolution_name: print.printer_Send_To_OneNote_2010.print_reversed: false print.printer_Send_To_OneNote_2010.print_scaling: 1.00 print.printer_Send_To_OneNote_2010.print_shrink_to_fit: true print.printer_Send_To_OneNote_2010.print_to_file: false print.printer_Send_To_OneNote_2010.print_unwriteable_margin_bottom: 0 print.printer_Send_To_OneNote_2010.print_unwriteable_margin_left: 0 print.printer_Send_To_OneNote_2010.print_unwriteable_margin_right: 0 print.printer_Send_To_OneNote_2010.print_unwriteable_margin_top: 0 privacy.clearOnShutdown.downloads: false privacy.clearOnShutdown.formdata: false privacy.clearOnShutdown.history: false privacy.clearOnShutdown.offlineApps: true privacy.clearOnShutdown.sessions: false privacy.cpd.cookies: false privacy.cpd.downloads: false privacy.cpd.history: false privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.sanitizeOnShutdown: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1430323115

user.js Preferences

Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Important Locked Preferences


Incremental GC: true


Activated: true Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSSMIME Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSSSL Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSUTIL Expected minimum version: 3.18.1 Version in use: 3.18.1

Experimental Features

Tutte le risposte (6)

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If you right click on the player, can you up the cache storage? This is in the "Global Settings" Menu.

The Firefox crashes are from Flash version 17, do you still have this version of Flash installed?

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i am on flash 18 and upped the cache storage but it is still crashing

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)


Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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There was also an update to Flash today, if you update do you see any improvements?

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still crashing even with the update

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these are the latest bp reports -it has crashed multiple times since these dates but there is never a report crash available to send

bp-162c1b87-db02-4562-83c8-3bb4e2150613 6/13/2015 1:46 PM bp-1d49a951-7d56-4291-be8e-a122b2150611 6/10/2015 11:32 PM bp-a80ba578-083c-4dba-b996-6e59e2150610 6/10/2015 1:16 AM 8b18b5cd-28ee-42c6-ae47-0fbb6a182f09 6/7/2015 2:55 AM bp-0979749e-1dea-4e22-991a-6e2f22150607 6/6/2015 11:35 PM