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Firefox crashes

  • 4 risposte
  • 2 hanno questo problema
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  • Ultima risposta di user633449

ssteward15
ssteward15
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After uninstalling and reinstalling I still can't open firefox. Firefox unexpectedly closed yesterday and haven't been able to get it to open since. 

Crash ID: bp-3f15b759-a411-4b38-8173-a71dc2150512
After uninstalling and reinstalling I still can't open firefox. Firefox unexpectedly closed yesterday and haven't been able to get it to open since. Crash ID: bp-3f15b759-a411-4b38-8173-a71dc2150512

Tutte le risposte (4)

user633449
user633449
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Can you open Firefox in safe mode? Diagnose Firefox issues using Troubleshoot Mode

If you can, disable Hardware acceleration, Turning off hardware acceleration

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.

ssteward15
ssteward15 Utente che ha posto la domanda
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I'm still having issues. Simply attempting to open firefox crashes it. I can't even get the browser window to come up.

user633449
user633449
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Did you try the steps we suggested above?

Later today there will be a Firefox 38.0.1, please download it from www.getfirefox.com and install it. It contains a fix for a startup crash. Let me know if that helps.