Firefox crashes in various versions including v37
Firefox constantly crashes. Have tried Resetting to initial state, disabling extensions (ad blocker) in running in normal mode and safe mode. Still crashes. Sticking with Firefox because Chrome is slower than a dead dog and I'm just not into IE.
Crash report ID is bp-e75bea61-b792-4aa5-aea8-9f9422150429
Any help will be appreciated.
Soluzione scelta
Two thirds of the crashes (#1, #2, #4, #5, #6, #7) seem to be related to Samsung Security Software for businesses: "ESCORT as an integrated PC security solution blocks information leakages, manages security loopholes and your HW/SW assets." http://www.sdse-samsung.com/serviceline/SmartSecurity.htm
I'm not sure why the sudden incompatibility, if that is the issue.
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Separate Issue; Your System Details shows;
Installed Plug-ins
Adobe PDF Plug-In For Firefox and Netscape 10.1.13 Adobe PDF Plug-In For Firefox and Netscape 11.0.10
Shockwave Flash 14.0 r0 Shockwave Flash 17.0 r0
Having more than one version of a program may cause issues.
Flash; Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.
Flash Player Version 17.0.0.169
https://www.adobe.com/products/flashplayer/distribution3.html
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
The crash report flagged these programs;
odbcint.dll = Microsoft ODBC Resource
icudt52.dll = International Components for Unicode
epmng.dll = Samsung
scwrppr.dll = Samsung
Also under Samsung;
nscpe.dll nfd01.dll nsccor03.dll procmon.dll Anywall3.dll
ESWBMon.dll icatcdll.dll = ESCORT = Samsung
Check your Samsung programs for updates. If there is still a problem, disable it.
Cleaned up the conflicting Shockwave and Adobe PDF plugin versions.
Per your request, the most recent 10 crashes are as follows:
bp-86877548-6086-4eae-945f-cc1172150429 4/29/2015 5:14 PM bp-29410933-6320-403c-948c-6538f2150429 4/29/2015 5:12 PM bp-a0af6e09-4891-48e0-8407-ffe272150429 4/29/2015 4:52 PM bp-beed2296-2460-4095-9c81-011722150429 4/29/2015 4:42 PM bp-1fbd06b4-1fcb-4122-8fee-221062150429 4/29/2015 4:33 PM bp-b4a23636-c3f6-4a56-973f-3d0232150429 4/29/2015 4:28 PM bp-cdf06b13-362d-40a4-baf4-a6aea2150429 4/29/2015 4:20 PM bp-e75bea61-b792-4aa5-aea8-9f9422150429 4/29/2015 4:16 PM bp-b6889960-8528-46b2-8cbb-740272150429 4/29/2015 3:44 PM
Modificato da cor-el il
igd10umd32.dll = Intel(R) Graphics Technology
Anywall3.dll = Samsung
ESWBMon.dll = Samsung
A lot less flags. But your memory use is high.
If you have problems with current Shockwave Flash plugin versions then check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster
https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
Soluzione scelta
Two thirds of the crashes (#1, #2, #4, #5, #6, #7) seem to be related to Samsung Security Software for businesses: "ESCORT as an integrated PC security solution blocks information leakages, manages security loopholes and your HW/SW assets." http://www.sdse-samsung.com/serviceline/SmartSecurity.htm
I'm not sure why the sudden incompatibility, if that is the issue.
Well, for the most part Samsung security software is complete crap. Seriously cuts down on our ability to get work done. But, that's where I work so I have to live with that for now.
In reply to Fred McD:
I updated plugins and drivers as you suggested and things seem to be way more stable. Only two crashes yesterday. That's way down from the usual 7-8 per day so I'm relatively happy.
Thanks for you help and suggestions.
Disable its add-on in the Add-ons Manager.
Also, open its settings, and tell it to leave the browsers alone.