Firefox keeps crashing even after reinstalling it
It crashes everytime I try to open Gmail and some other sites. Details of the crash:
AdapterDeviceID: 0x683d AdapterVendorID: 0x1002 Add-ons: ascsurfingprotection%40iobit.com:1.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:30.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.3,pt-BR%40dellalibera.sf.net:2.4.1-3.2,en-US%40dictionaries.addons.mozilla.org:7.0.1 AvailablePageFile: 12232966144 AvailablePhysicalMemory: 4299878400 AvailableVirtualMemory: 3231510528 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 46727168 BreakpadReserveSize: 37748736 BuildID: 20140605174243 CrashTime: 1403381482 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1402512167 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x683d, AdapterSubsysID: 32301682, AdapterDriverVersion: 14.100.0.0 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 1527 StartupTime: 1403379973 SystemMemoryUsePercentage: 49 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 17176502272 TotalPhysicalMemory: 8589205504 TotalVirtualMemory: 4294836224 URL: https://mail.google.com/mail/#inbox/146bfa944013fb21 Vendor: Mozilla Version: 30.0 Winsock_LSP: Tcpip MSAFD [TCP/IP] : 2 : 1 :
Tcpip MSAFD [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll Tcpip MSAFD [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll Provedor de Serviço de TCPv6 de RSVP : 2 : 1 : Provedor de Serviço de TCP de RSVP : 2 : 1 : %SystemRoot%\system32\mswsock.dll Provedor de Serviço de UDPv6 de RSVP : 2 : 2 : Provedor de Serviço de UDP de RSVP : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: pt-BR
Modificato da MasterOps il
Soluzione scelta
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache
How to clear the Firefox cache {web link}
and
- Remove Cookies
This will log you out of all sites you're logged in to. Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites and see if there is still a problem. Then restart.
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Soluzione scelta
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache
How to clear the Firefox cache {web link}
and
- Remove Cookies
This will log you out of all sites you're logged in to. Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites and see if there is still a problem. Then restart.