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My sync account email isn't recognized, even though I have it running currently on another computer.

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uniquethings4you
uniquethings4you
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I am trying to set up sync on my laptop that I had to have the operating system and all software re-installed on. On my other computer, an iMac, I have sync running, and it displays my account name (which is my email address.) However, when I go to try and set up sync on my laptop, when I try to sign in with that email address it says it isn't recognized. I am stumped.

I am trying to set up sync on my laptop that I had to have the operating system and all software re-installed on. On my other computer, an iMac, I have sync running, and it displays my account name (which is my email address.) However, when I go to try and set up sync on my laptop, when I try to sign in with that email address it says it isn't recognized. I am stumped.

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Jackson1442
Jackson1442
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It appears that many users are currently having issues with Firefox Sync. Please check the article: Firefox Sync troubleshooting and tips and see if the suggestions there help. Also, try changing your password, you may be entering it incorrectly.