Ngwaahịa Niile Community Forum

Hello Thunderbird Support, I am experiencing a severe IMAP folder synchronization loop with my Yahoo Mail account ([redacted]@yahoo.fr) inside Thunderbird. Yahoo Support claims the issue is caused by Thunderbird's folder mapping, so I am reaching out to you for a solution.

1. 1. The Problem:

The system-protected folder "Bulk" (Spam) has somehow been moved or mapped as a subfolder inside the "Trash" folder.

• In the Yahoo Mail Web UI (Chrome), the subfolder is invisible, but the Trash directory shows an arrow (^) indicating a child folder exists.
• In Thunderbird, the Bulk folder is clearly visible inside the Trash folder, marked with the flame (Junk) icon.

1. 1. What goes wrong:

When I delete spam messages via Thunderbird, they get trapped inside this nested Trash/Bulk directory. If I try to delete or empty it, the emails disappear but the folder itself cannot be removed.

1. 1. Steps tried so far that failed:

1. Attempting to delete or rename the Bulk folder inside Trash gives the server error: [CANNOT] DELETE failed - Mailbox is reserved. 2. Using Shift + Delete on the folder is rejected by the Yahoo server. 3. Unsubscribing from the folder via "Advanced IMAP settings" -> "Show only subscribed folders" fails; Thunderbird re-downloads the structure on the next sync. 4. I have completely deleted my old Thunderbird profile folder and created a brand new one using thunderbird.exe -P. Upon adding the Yahoo account via OAuth2, Thunderbird immediately pulled the same broken Trash/Bulk structure from the server again.

Since Yahoo refuses to help and claims Thunderbird caused this mapping loop, is there a hidden config setting (about:config) or a database override in Thunderbird that can force the server to release or move this reserved folder back to the root directory? Thank you for your assistance.

OPERATING SYSTEM Windows 10 Professional (x64) Version 22H2 (build 19045.6466) System Model : HP HP ProDesk 600 G3 DM SYSTEM MODEL HP HP ProDesk 600 G3 DM Enclosure Type: Mini PC PROCESSOR 2.80 gigahertz Intel Core i7-6700T 256 kilobyte primary memory cache 1 megabyte secondary memory cache 8 megabyte tertiary memory cache 64-bit ready MEMORY 15.88 Gigabytes Usable Installed Memory BOARD HP 829E KBC Version 06.29 STORAGE 4.51 Terabytes Usable Local Storage Capacity 3.59 Terabytes Local Storage Free Space

• Waterfox - 6.6.12 (64-bit) • Thunderbird - 140.13.0esr (64-bit)

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A few days ago the left (file) pane went from

- InBox
- Drafts
- Sent
- Junk
- Spam
- Trash

to

- InBox
- Drafts
- Sent
- Spam
- Spam
- Trash

I attempted to change the first "Spam" back to the original "Junk"; didn't work. Have no clue why TBird decided to change the file names on its own.

Any information/direction(s) about how to correct this back to the original?

Thank you / appreciated. Nels

In my Thunderbird client on my tablet (Android), phone (Android), and laptop (Windows 11) over the last week, it has stopped emptying the Trash folder by clicking "Empty". Also, across these platforms the Trash folder will no remain synced, while it appears other system folders remain synced.

As I have not made any client setting changes (prior to troubleshooting this issue), I must assume a recent background change/app update has occured.

Please advise.

When messages arrive in inbox and are marked spam they do not auto move to spam folder. I have to uncheck the spam icon and re-check it. Not until then will they move to spam folder.

Martha

Right click not working on spam email

Lately I am getting spam with from addresses I can not use the right click on to copy the email from address for reporting purposes. I have to use the More option, View Source and then search for the From address and copy it from there. Can this be fixed?

I saved off the source if someone wants to see it.

Drake

Bonjour à tous,

I recently updated Tbird Mobile to v21.0. I'm on the latest version of Android released for the Samsung Galaxy Z Flip 6. The "Empty Trash" and "Empty Spam" commands no longer work. I have to go to the desktop version, empty those folders there, then go back to the mobile version and resync in those two folders to get the trashed files to "go away". This never happened before the v21.0 update.

Is there something I need to do/change, or is this a bug?

Merci d'avance, John

I want to auto delete all msgs from a specific sender. I want to create a filter which will delete them so I won't see them at all (auto deleted). I tried to create one but could only move the messages frm the sender to the spam folder. But I don't even want to see them there. I want them gone automatically.

How do I do this?

New W11 Pro pc, so new installation of Thunderbird. All profiles and folders moved over ok, but the Bin folder is an issue (main Gmail account IMAP). In my previous Tbird installation, I was able to right click the Bin folder, and be given the option of emptying said folder. Not now. The Spam folder does have the Empty option. Pics illustrate the folder list, what happens when I right click the Bin folder, and what happens when I right click the Spam folder, which does have the 'Empty Spam' option. I can highlight the messages in the Bin folder and delete them that way, but the right click option is shorter, easier... The only item I can find in the Thunderbird help pages tell me to delete the Trash and Trash msf folders in the profile - tried this twice, with no difference. It's a little frustrating... Any help would be welcomed, I guess I'm missing something really simple...

I have a particular need to periodically run junk mail filters on a folder in Local Folders that I know will contain mostly junk mail. According to a search engine, the command to do filtering on particular folders should come up in a junk mail tab when you right click on a folder and look under properties. When I right click on a folder, however, I never see a junk mail tab under properties or anywhere else. Where to I find the command to do junk mail filtering on a specific folder? Greatly appreciate any assistance.

i have lot of junk mails as scam in my inbox folder daily ,, why cant they move into junk folder as i already setup ,, am i miss something at setup? Michael Thompsett

Hello,

I have found that once an email is put in the trash it will automatically be removed/deleted from the trash.

Today is June 14th and there are no emails in my trash folder older than June 9th.

Is there an account setting in Thunderbird for how long an email once in the trash folder will remain there?

Note, this behavior only occurs in the trash folder.

Using Mac Tahoe latest and Thunderbird 140.11.1esr (aarch64)

Thanks so much.

Settings have been set to move Spam to my spam folder. Although Spam is identified it does not get moved to my Spam folder. It used to happen but an upgrade a while back seemed to stop it happening. I have tried undoing and re-doing settings to no avail. Can someone help please?

When I receive a junk email, it spends a brief time in my inbox before being moved to the spam folder by the automatic classifier of Thunderbird. In that brief window, the notification system already displays the notification. I found no way of changing that behavior. Is this normal behavior? How to change it?

A few weeks ago I began getting spam in my inbox from about ten senders (Omaha steaks, C0stco, Marriot, Harbor Freight, Harbor Tools, Ace, Lowes, CVS, Blue Cross) and no matter what I do, I can’t make it stop. In fact, the numbers have grown higher every day - probably now over 100. Marking them as junk doesn’t work. I have triple-checked all my settings. And setting up specific filters with these names hasn't worked. I don’t have a spam add-on but I see here in Support complaints about SpamAssassin’s ineffectiveness.

Is anyone else getting junk from these specific senders? Has anyone discovered a way to banish them?

MANY THANKS

I have forwarded (from my Thunderbird account) an email from our local hospital about an appointment to my mailfence address three times now, but all three were deemed undeliverable by the mailer-Daemon. I removed all links on the third attempt in case that was the problem, but no luck.

Error code: 554 Rejected : Spam ?

For further assistance, please send mail to postmaster.

How do I do that? Is my question. Is there a 'Postmaster' address to use?

Many thanks David Edwards