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**Title: Firefox Built-in VPN suddenly unavailable

Firefox VPN
Kiki replied Aka elekere 13 gara aga
aylar.vajdi1338
aylar.vajdi1338
    • Title: Firefox Built-in VPN suddenly unavailable – Local laws and restrictions error**

Hello,

I have been using Firefox's built-in VPN without any problems until yesterday. Suddenly, it stopped working and now displays this message:

"VPN: Local laws and restrictions limit where you can use this feature."

My system details and troubleshooting results:

- Firefox version: 159.0.1 - Operating system: Windows 10 - Mozilla account: Signed in - Remote improvements: Enabled - Enterprise policies: Inactive - No relevant VPN holdback study found in about:studies.

I am physically located in Tehran, Iran. However, my usual internet connection's public IP was identified as Frankfurt, Germany, by ipwho.is.

I also tested using my mobile phone hotspot, which was identified as Tehran, Iran. The same VPN restriction message appeared with both connections.

The built-in VPN was working until yesterday, so I would like to know whether my IP address or account has been incorrectly classified, or whether access to the service has recently changed.

Could you please investigate this issue and explain why the VPN suddenly became unavailable?

Thank you.

**Title: Firefox Built-in VPN suddenly unavailable – Local laws and restrictions error** Hello, I have been using Firefox's built-in VPN without any problems until yesterday. Suddenly, it stopped working and now displays this message: "VPN: Local laws and restrictions limit where you can use this feature." My system details and troubleshooting results: - Firefox version: 159.0.1 - Operating system: Windows 10 - Mozilla account: Signed in - Remote improvements: Enabled - Enterprise policies: Inactive - No relevant VPN holdback study found in about:studies. I am physically located in Tehran, Iran. However, my usual internet connection's public IP was identified as Frankfurt, Germany, by ipwho.is. I also tested using my mobile phone hotspot, which was identified as Tehran, Iran. The same VPN restriction message appeared with both connections. The built-in VPN was working until yesterday, so I would like to know whether my IP address or account has been incorrectly classified, or whether access to the service has recently changed. Could you please investigate this issue and explain why the VPN suddenly became unavailable? Thank you.

All Replies (1)

Kiki
Kiki
  • Ndị Nkwado 25 Kachasị
  • Locale Leader
  • Onye nchịkwa
  • Onye nduzi
Mozilla Staff

Hi aylar,

We recently discovered potential abuse of Firefox’s free built-in VPN by unauthorized third-party apps and temporarily disrupted access to investigate. Service has now been restored.

Can you try again and see if it works now?

Jụọ ajụjụ

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