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After every update Firefox uninstalls itself.

amoun replied
Wilbert Gelens

Hi, after every update, Firefox disappears and uninstalls itself.

Hi, after every update, Firefox disappears and uninstalls itself.

All Replies (11)

You say 'uninstall' how do you confirm that. Is there no entry in the Windows Start/Programs menu?

have you checked C:\Program Files\Mozilla Firefox to see if there is a [firefox.exe] there.

If there is click on it and see what happens. If it works you can make a short cut to your desktop.

Hi amoun, I sent a reply but Mozilla says there is a problem ??

Here we go again..... Hi amoun, Firefox tells me there is an update. I click on it and after some time, there are usually two pages forming and one tells me about "something new" on Mozilla. Than I wait and wait and after some time try to go back to the site I was working on, but the page goes blank and I can't get out of it. Than the message comes: Firefox is not responding. Do you want to close down Firefox ? I click Yes and notice that Firefox has been uninstalled. I than download and re-install Firefox and everything is back to normal.

Yes and notice that Firefox has been uninstalled.

But has it? I.e. did you check C:\Program File\Mozilla Firefox

Yes, Firefox was missing in the Programs

https://support.mozilla.org/en-US/questions/1173015

Are the updates Automatic or are you prompted to update, ie you do not manually update via a download.

You may 'have/want' to use regedit to remove all registry entries in Windows for Mozilla Firefox

When I am using Firefox and I see an update, I click on it and that was never a problem until some weeks back. I used my favourite site on Facebook , so when I switched on Firefox Facebook would start up. The first update after that Firefox started to give the problems as explained.

Two more thoughts. One, I like to stay away from the Registry since I am not experienced enough and Two: if I ignore the manual update, the problem might stay away.

OK

Where do you download from? Do you use the msi version?

https://www.firefox.com/en-US/releases/

A general search uses location etc. so I get this https://www.firefox.com/en-GB/download/windows/ but this is not the msi version.

So do you set a place to install it manually or accept the default. i.e. how about choosing a different place/folder to install it?

Edeziri site na amoun

Hi amoun, I use Microsoft Edge to download a shortcut to download Firefox. After the download and install, everything works normal as before. I am not an IT person and can't respond to some of your questions.

OK If you look at the short cut name, maybe via right click > Properties does the name have msi in it.

Secondly when you install are you aware of a choice where to install it. it does tend to lead to an auto place.

Have a look at this guide

https://support.mozilla.org/en-US/kb/deploy-firefox-msi-installers

What I am hoping is that a more chosen place for install may circumvent any existing Windows conflicts.

The [regedit] option is a bit of a chore and risk

Edeziri site na amoun

Jụọ ajụjụ

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