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I change by password on the manage passwords login screen, however I can not login unless I use old password. Why is this?

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phil.staff
phil.staff

I have tried to do this more than once and have to revert back to old password. Is there a different way please?

I have tried to do this more than once and have to revert back to old password. Is there a different way please?

All Replies (5)

Denys
Denys
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  • Top 10 Contributor

Hi,

Which password are you trying to change?

cor-el
cor-el
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  • Top 10 Contributor

Is this about the Primary Password?

phil.staff
phil.staff Jụọ onye nwe ya ajụjụ

I am trying to change the password that allows access to webmail. Using the manage password option at this point, which is within my Firefox passwords. So is the primary or master password. Regards Phil

amoun
amoun

"So is the primary or master password. " So it is the . . . .

Have you closed Firefox and cleared any cache etc. and by the way which OS are you using, as Win [Shut down] retains memory and in some cases [Restart] clear 'memory'

Denys
Denys
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  • Top 10 Contributor

To change a password for any account, you need to go to the corresponding website/service and change the password as suggested there. Changing a Firefox entry will not change the password on the server.

Jụọ ajụjụ

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