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Lost access to many mail folders and emails on my Windows 10 laptop!

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  • 1 nwere nsogbu anwere nsogbu a
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  • Nzaghachi ikpeazụ nke AdmiralR
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Since April 9, 6:14 PM CDT, most folders (e.g., Drafts, Templates, Sent) on my primary laptop in my primary POP email account, [edited]@bdcusa.com, have disappeared; and ALL SUBfolders in my Inbox have disappeared. Over 185,000 emails have vanished overnight!

On my primary laptop, I'm using Thunderbird 149.0.1 (64-bit) on the release update channel, still running 64-bit Windows 10 Professional, and have nothing backed up to the cloud.

Fortunately, on my secondary laptop, I'm using Thunderbird 115.18.0 (32-bit) on the esr update channel, running 32-bit Windows 7 Professional. I say, "fortunately," because ALL folders and emails are still there, so I know they haven't been vaporized!

How do I return all folders and emails for this email account to visibility and access on my primary laptop? Detailed directions appreciated.

Since April 9, 6:14 PM CDT, most folders (e.g., Drafts, Templates, Sent) on my primary laptop in my primary POP email account, [edited]@bdcusa.com, have disappeared; and ALL SUBfolders in my Inbox have disappeared. Over 185,000 emails have vanished overnight! On my primary laptop, I'm using Thunderbird 149.0.1 (64-bit) on the '''release''' update channel, still running 64-bit Windows 10 Professional, and have nothing backed up to the cloud. Fortunately, on my secondary laptop, I'm using Thunderbird 115.18.0 (32-bit) on the '''esr''' update channel, running 32-bit Windows 7 Professional. I say, "fortunately," because ALL folders and emails are still there, so I know they haven't been vaporized! How do I return all folders and emails for this email account to visibility and access on my primary laptop? Detailed directions appreciated.
Nseta ihuenyo ndị agbakwunyere

Edeziri site na christ1

All Replies (2)

hmmm...

Edeziri site na Jackson Kasi

It's now been 2 weeks without a useful answer, much less a solution. So let me ask a "workaround" question:

How could I easily, efficiently, and safely copy the contents of entire folders from one computer to a destination computer without damaging/deleting items already in those folders on the destination computer?

Thank you.

Jụọ ajụjụ

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