Hello, do you get the same issue in other browsers like Chrome or Safari?

Hello. I don't have or use either. If this is a Firefox problem, should I get rid of it and use another browser? Or can Firefox fix it? Thank you for replying.

Hey SWatson9, I was asking because if it doesn't work in other browsers, then that's a Facebook issue not a Firefox issue. I am not aware of any Firefox problem with Firefox, so most probably it's related to either cookies or an addon you are using.

Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

1. Click the menu button and choose History.
2. In the History menu, choose "Clear Recent History…".
3. Under "Time range to clear", select "Everything".
4. Under the History section, check Cache and Cookies and uncheck everything else.
5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Thank you for your reply. I tried both Microsoft Edge and Chrome, and did not have any problems with reels or videos. This is definitely a Firefox problem. I have also tried what you told me to do with clearing history and cache. Now what? Thanks again.

If the problem remains after clearing up history and cache, there is a possibility this is caused by an addon.

Try Firefox Troubleshoot Mode to see if the problem goes away. Firefox Troubleshoot Mode (previously known as Firefox Safe Mode) is a special diagnostic mode that temporarily turns off hardware acceleration, disables add-ons (extensions and themes) and resets some settings. See the Use Troubleshoot Mode in Firefox article for details.

If Firefox is open, you can restart in Firefox Troubleshoot Mode from the Help menu:

• Click the menu button , click Help, select Troubleshoot Mode and click Restart in the "Restart Firefox in Troubleshoot Mode?" dialog that opens.

If Firefox is not running, you can start Firefox in Troubleshoot Mode as follows:

• On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
• On Mac: Hold the option key while starting Firefox.
• On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
  (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Troubleshoot Mode window appears, select "Open".

If the issue is not present in Firefox Troubleshoot Mode, your problem is probably caused by an extension, theme or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Troubleshoot Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again. (If you can't exit Firefox Troubleshoot Mode, please see Firefox is stuck in Troubleshoot Mode).

When you figure out what's causing your issues, please let us know. It might help others with the same problem.