Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird Stuck

more options

I accidentally selected "view" instead of "delete" for ~300 messages. On restart T-bird crashes before displaying the Inbox. I cannot now view any old messages. Is there a way to stop T-bird from trying to view the ~300 messages? Thanks.

Thunderbird generated a crash report but did not send it. I got "There was a problem submitting your report"

I accidentally selected "view" instead of "delete" for ~300 messages. On restart T-bird crashes before displaying the Inbox. I cannot now view any old messages. Is there a way to stop T-bird from trying to view the ~300 messages? Thanks. Thunderbird generated a crash report but did not send it. I got "There was a problem submitting your report"

Asịsa ahọpụtara

Maybe this is a saved in the last session file.

Exit Thunderbird if running :)

Assuming you use Windows OS..

  • In windows search type: %Appdata% - see image as guide
  • Select the '%Appdata% file folder
  • Select the 'Roaming' folder
  • Select the 'Thunderbird' folder
  • Select the 'Profiles' folder
  • Select the 'name of profile' folder

Delete the following files:

  • 'session.json'
  • 'xulstore.json'

Start Thunderbird

Did that work?

Gụọ azịza a na nghọta 👍 0

All Replies (2)

more options

Asịsa Ahọpụtara

Maybe this is a saved in the last session file.

Exit Thunderbird if running :)

Assuming you use Windows OS..

  • In windows search type: %Appdata% - see image as guide
  • Select the '%Appdata% file folder
  • Select the 'Roaming' folder
  • Select the 'Thunderbird' folder
  • Select the 'Profiles' folder
  • Select the 'name of profile' folder

Delete the following files:

  • 'session.json'
  • 'xulstore.json'

Start Thunderbird

Did that work?

more options

Yes. T-bird's appearance had changed, but I restored the familiar interface by changing some settings.

Most importantly, I was able to access my messages again.

Thank you.