Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Why can i suddenly no longer play videos using links in my email?

  • 2
  • 1 nwere nsogbu anwere nsogbu a
  • 8 views
  • Nzaghachi ikpeazụ nke cor-el

astromarley
astromarley
more options

For some reason when i click on the links in my email that take me to videos to watch, they will no longer play when i click on the "play" icon. This problem just started today. I've got a Mac Mini OS 10.7.5 and Firefox is my browser. Don't have any problem viewing Youtube videos. Any thoughts?

Thanks for your help!

For some reason when i click on the links in my email that take me to videos to watch, they will no longer play when i click on the "play" icon. This problem just started today. I've got a Mac Mini OS 10.7.5 and Firefox is my browser. Don't have any problem viewing Youtube videos. Any thoughts? Thanks for your help!

All Replies (2)

Zachary_
Zachary_
more options

When you try to play these videos, is there any dialogue or action that is done following your click? Such as an error message or pop-up message. Do these email videos have a specific file type?

Take a look here to confirm your settings on certain types: about:preferences#content DRM Content

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What are the values of the autoplay pref(s)?

  • media.autoplay.enabled

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

You can reset user set (bold) pref(s) on the about:config page via the right-click context menu to the default value