Thunderbird was working fine last night. It won't load this morning.
Help. it just hangs there loading forever saying 'Home - Mozilla thunderbird (Not responding) in the top left hand corner.
Semua Balasan (5)
What is your anti-virus software?
What is your anti-virus software? Eset
Anti-virus software is often the culprit when Thunderbird is not responding. Specifically ESET has been known to cause problems with Thunderbird. https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#ESET
These are some generic suggestions to avoid problems with anti-virus software.
Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile
Don't let your anti-virus software scan incoming and outgoing messages.
Don't let your anti-virus software scan attachments.
Don't let your anti-virus software intercept your secure connection to the server.
Remove any add-ons your anti-virus software may have installed in Thunderbird.
Keep it working. https://kb.mozillazine.org/Keep_it_working_-_Thunderbird
And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile
Thank you. I will ask the support people to try this. I SOOO appreciate your help. fingers crossed that it works.
An easy test to check if AV software might be involved, is start Windows in Safe Mode