Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut
Solved Diarsipkan

Spam file

w.demm

Thunderbird sends me spam reports, but I cannot open the mails considered to be spam, nor do I habe a spam file. I only have a junk file, but this does not contain the mails considered to be spam in the spam reports I get. Recently I received several mails I could not open because they ended up as spam. Why do I have a junk file, but not a spam file where I can decide if the mails are spam or not?

Thunderbird sends me spam reports, but I cannot open the mails considered to be spam, nor do I habe a spam file. I only have a junk file, but this does not contain the mails considered to be spam in the spam reports I get. Recently I received several mails I could not open because they ended up as spam. Why do I have a junk file, but not a spam file where I can decide if the mails are spam or not?
Baca jawaban ini dalam konteks

Solusi Terpilih

This follows my interpretation. That doesn't come from Thunderbird, but from 1und1.de, which is likely your internet/email provider. I do not know their options, but you will probably need to sign in online and locate the option to include spam in your mail instead of summarizing it for you.

Semua Balasan (3)

Are these spam reports prepared by your email provider? That might indicate the suspected emails are being withheld at the server as a service to you. Possibly, a screenshot of a spam report may clarify that.

This is the screenshot of my spam report (see images)

Solusi Terpilih

This follows my interpretation. That doesn't come from Thunderbird, but from 1und1.de, which is likely your internet/email provider. I do not know their options, but you will probably need to sign in online and locate the option to include spam in your mail instead of summarizing it for you.