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How do I diagnose a reproducible tab crash?

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ACProctor
ACProctor

Just over a week ago, I found that a particular page transition always crashed by browser tab (i.e. a reproducible crash). This occurred on the Quora.com website when visiting the 'Questions' tab for any Quora Space. I am not aware of anything special associated with this operation, and it works OK in Chrome. There may be other cases -- outside of that particular website -- but that is the one most affecting me at the moment.

There are no associated Windows events logged. I checked about:crashes and the Crash Report folder but i cannot find any readable details.

If I refresh the page then the transition occurs without problem.

I would like to find the cause myself because I am on an Windows 7 64-bit ESR version, although I do not believe this is an ESR issue as it was working fine a couple of weeks ago. it is just that I cannot find any logged information on the cause.

Just over a week ago, I found that a particular page transition always crashed by browser tab (i.e. a reproducible crash). This occurred on the Quora.com website when visiting the 'Questions' tab for any Quora Space. I am not aware of anything special associated with this operation, and it works OK in Chrome. There may be other cases -- outside of that particular website -- but that is the one most affecting me at the moment. There are no associated Windows events logged. I checked about:crashes and the Crash Report folder but i cannot find any readable details. If I refresh the page then the transition occurs without problem. I would like to find the cause myself because I am on an Windows 7 64-bit ESR version, although I do not believe this is an ESR issue as it was working fine a couple of weeks ago. it is just that I cannot find any logged information on the cause.

Solusi terpilih

Sorry, but I think I see where the details are now. I have to "submit" the report and the details are then visible at the bottom of the about:crashes page.

The details there lead with "Firefox 115.28.0esr Crash Report [@ JS::Heap<T>::exposeToActiveJS ]" which looks quite deep down, with many levels of crash thread.

It also occurred in Troubleshooting mode.

Since I reset my cache then it seems to have gone away.

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ACProctor
ACProctor Pemilik pertanyaan

Solusi Terpilih

Sorry, but I think I see where the details are now. I have to "submit" the report and the details are then visible at the bottom of the about:crashes page.

The details there lead with "Firefox 115.28.0esr Crash Report [@ JS::Heap<T>::exposeToActiveJS ]" which looks quite deep down, with many levels of crash thread.

It also occurred in Troubleshooting mode.

Since I reset my cache then it seems to have gone away.

Diperbarui oleh ACProctor pada

Kiki
Kiki
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Mozilla Staff

Hi ACProctor,

Thank you so much for getting back to this thread with the fix and choose it as the solution. By doing that, you're helping other users who might run into the same issue.

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