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problems moving my e-mail account to a new computer

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  • Balasan terakhir oleh david
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ken28
ken28

I am trying to move my Thunderbird e-mail from my Dell with windows 10 to a new Dell with windows 11 and although it is now showing up on the new system, it did not bring any data over from the earlier one which I still need to use. Also now unable to receive my e-mail on my older one which I still need during the long update perior. HELP!!

I am trying to move my Thunderbird e-mail from my Dell with windows 10 to a new Dell with windows 11 and although it is now showing up on the new system, it did not bring any data over from the earlier one which I still need to use. Also now unable to receive my e-mail on my older one which I still need during the long update perior. HELP!!

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david
david
  • Top 10 Contributor

here is the standard approach. I suggest repeating the transfer.

Here is the link for moving a profile in Windows when installed in default location: 

https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

here is the info in brief steps:

  1. ensure thunderbird is NOT running on old machine
  2. enter %appdata% in search window on task bar and press Enter key
  3. this should open windows file explorer in Appdata\roaming folder
  4. highlight the Thunderbird folder and copy to external media
  5. ensure thunderbird is installed on second computer and NOT running
  6. enter %appdata% in search window on task bar and press Enter key
  7. you should be in Appdata\roaming folder , copy&paste the exported Thunderbird folder there. This may prompt to overwrite an existing folder of same name. allow it
  8. start thunderbird and all should be there