1. Clear Cache and Cookies Sometimes, cached data can cause issues with website functionality. Try clearing your cache and cookies:

   1. Open Firefox. 
   2. Click on the menu button (three horizontal lines) in the upper right corner. 
   3. Select Settings (or Options). 
   4. Go to Privacy & Security. 
   5. Under the Cookies and Site Data section, click on Clear Data. 
   6. Check both options (Cookies and Site Data, Cached Web Content) and click Clear. 

2. Disable Extensions Some browser extensions can interfere with website functionality. Try disabling any extensions you have installed:

   1. Click on the menu button and select Add-ons and themes. 
   2. Go to the Extensions section. 
   3. Disable all extensions and then try accessing the bill pay portion of your bank account again. 

3. Check Privacy Settings Since you're using DuckDuckGo, ensure that your privacy settings are not overly restrictive:

   1. In Firefox, go to Settings. 
   2. Click on Privacy & Security. 
   3. Under the Enhanced Tracking Protection section, you can try setting it to Standard temporarily to see if that resolves the issue. 

4. Try Private Browsing Mode Open a Private Browsing window to see if the issue persists. This mode disables extensions by default:

   1. Click on the menu button and select New Private Window. 
   2. Log in to your Regions Bank account and try accessing the bill pay section. 

5. Update Firefox Make sure you are using the latest version of Firefox:

   1. Click on the menu button and select Help. 
   2. Click on About Firefox. Firefox will check for updates and install them if available. 

6. Check for Compatibility Issues Sometimes, specific websites may have compatibility issues with certain browsers or settings. You can try the following:

   • User Agent Switcher: If you have an extension that changes your user agent, disable it. 
   • Try a Different Profile: Create a new Firefox profile to see if the issue persists. You can do this by typing about:profiles in the address bar and creating a new profile. 

7. Contact Regions Bank Support If the issue continues, it may be specific to your account or the website itself. Since you've already communicated with the bank, consider following up with them to see if they have any additional troubleshooting steps or if there are known issues with their website.

Thank you for the quick response. I am completed all steps suggested with none solved my issue. I should have included the issue is with Google also.