Oy. I put this in community, then I realized I should ask for support isntead. But somehow logging in for a community post didn't help. I've spent nearly half an hour already just to get far enough that I'm logged on, dagnabbit!! Thing is, I was tech savvy 30-40 years ago. But I've not been keeping up. Problem is: I got a new laptop recently. Dell, Windows. And there were problems with the earbuds. I went back to the local vendor a couple times to get it fixed. Warranty, dontcha know? It's been OK for awhile now. Until this morning. I DLed an update yesterday, and it installed when I fired up this morning. And the earbuds now do not work at all. The machine will not recognize them. At all. This is the first perhaps direct correlation I've noticed, so I'm wondering if my FireFox update means I can no longer listen to videos or music through the earbuds. Here's the error message that pops up: Windows cannot find 'C:\ProgramFiles\RealTek\Audio\HDA\RtkNGui64.exe'. Make sure you typed the name correctly, and then try again. Of course, I didn't type the file name in. It's part of booting up the machine. And it worked just fine. It quit this morning, and the only change was a FireFox update. Perhaps related? In addition, my PhotoShop worked for awhile, and now when I try to open it only hangs. Otherwise, I'd have sent you a screenshot. Could FireFox somehow have affected that, too? It's an old version, and I'm too old to want to buy a new one, big learning curve. Besides, now they want me to rent it, when I still have the disks to install the original Creative Suite 3, which I'm fluent at and am in need of no more new features. (I am elderly, in my 70s, retired, and not ambitious for new skills &c.) Could these problems somehow correlate with installing updates? Any suggestions? I'm coming to the end of the line for what I can get fixed under warranty. Just wanting PhotoShop & earbuds to work, is that too much to ask? Could FireFox updates somehow be causing these problems? I'm uploading a picture from my camera of the pop-up error message. Maybe it will help? It's bigger than needed. I don't have access to my normal tools. Sorry. Or is this just a case where nobody will help me, everyone says the problem comes from elsewhere, not them. What I'm after is earbuds that work. Is that too much to ask?