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I can not log into or access one of my 3 gmail accounts - started this morning.

  • 4 balas
  • 4 memiliki masalah ini
  • 24 kunjungan
  • Balasan terakhir oleh Toad-Hall

Jackie
Jackie

I use Thunderbird (52.6) to check 3 Gmail accounts daily. This morning, I started receiving a message that an email I tried to send out of account #3 would not go out. Account not set up properly. I did not do anything on my end to change anything. It kept asking me to retry or put in a new password. Will not take the correct passowr. Gmail on the web works fine, but to be on the safe side, I changed the password on the #3 account. Rebooted computer after trying different things a couple of times. Still doesn't let me in. Removed account #3 from Thunderbird, rebooted again, added account #3 back in. Same message. I've checked all the settings and can't find any problem. Using Normal password, ports seem to be right and match the other accounts. Updated to the latest version. Could use some help. This my personal and preferred account, of course. Thank you.

I use Thunderbird (52.6) to check 3 Gmail accounts daily. This morning, I started receiving a message that an email I tried to send out of account #3 would not go out. Account not set up properly. I did not do anything on my end to change anything. It kept asking me to retry or put in a new password. Will not take the correct passowr. Gmail on the web works fine, but to be on the safe side, I changed the password on the #3 account. Rebooted computer after trying different things a couple of times. Still doesn't let me in. Removed account #3 from Thunderbird, rebooted again, added account #3 back in. Same message. I've checked all the settings and can't find any problem. Using Normal password, ports seem to be right and match the other accounts. Updated to the latest version. Could use some help. This my personal and preferred account, of course. Thank you.

Semua Balasan (4)

Toad-Hall
Toad-Hall
  • Top 25 Contributor

Please supply some info so we understand what type and what server settings you are using. In Thunderbird Help > Troubleshooting Information click on 'Copy text to clipboard' In this forum question, right click in 'Post a Reply' text box and select Paste. Remove all info on fonts and printers but nothing else.

Jackie
Jackie Pemilik pertanyaan

Application Basics 

   Name: Thunderbird
   Version: 52.6.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.6.0
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20180123185941
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account4:
     INCOMING: account4, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.gmail.com:587, alwaysSTARTTLS, passwordCleartext, true

   account11:
     INCOMING: account11, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true

   account16:
     INCOMING: account16, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.gmail.com:465, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports

 Extensions
   Adblock Plus, 2.9.1, false, {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
   Bamboo Feed Reader, 2.3.2, false, {b2e69492-2358-071a-7056-24ad0c3defb1}
   CardBook, 26.5, false, cardbook@vigneau.philippe
   DOM Inspector, 2.0.16.1-signed, false, inspector@mozilla.org
   gContactSync, 2.0.13, false, gContactSync@pirules.net
   ReminderFox, 2.1.5.6, false, {ada4b710-8346-4b82-8199-5de2b400a6ae}

 Important Modified Preferences

   Name: Value

     accessibility.lastLoadDate: 1517420087
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.zoom.full: true
     dom.apps.reset-permissions: true
     dom.max_chrome_script_run_time: 0
     extensions.lastAppVersion: 52.6.0
     font.internaluseonly.changed: true
     font.minimum-size.x-western: 12
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Droid Sans Mono
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Georgia
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 12
     gfx.crash-guard.glcontext.appVersion: 45.8.0
     gfx.crash-guard.glcontext.deviceID: 0x1916
     gfx.crash-guard.glcontext.driverVersion: 21.20.16.4550
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
     gfx.crash-guard.status.glcontext: 2
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1261149246
     mailnews.database.global.datastore.id: d0564d2e-3c96-4837-8e4b-081ab75402f
     mailnews.database.global.indexer.enabled: false
     media.gmp.storage.version.observed: 1
     network.cookie.cookieBehavior: 1
     network.cookie.lifetimePolicy: 2
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     network.protocol-handler.warn-external.mhtml: false
     places.database.lastMaintenance: 1517754557
     places.history.expiration.transient_current_max_pages: 82380
     plugin.disable_full_page_plugin_for_types: application/pdf
     plugin.importedState: true
     plugin.state.flash: 0
     plugin.state.npauthz: 0
     plugin.state.npcig: 0
     plugin.state.npgeplugin: 0
     plugin.state.npintelwebapiipt: 0
     plugin.state.npintelwebapiupdater: 0
     plugin.state.npnitromozilla: 2
     plugin.state.nppdf: 0
     plugin.state.npqtplugin: 0
     plugin.state.npspwrap: 0
     plugin.state.npwlpg: 0
     plugin.state.npzoomplugin: 2
Jackie
Jackie Pemilik pertanyaan

Sorry I didn't find the font lines until after I posted.

Toad-Hall
Toad-Hall
  • Top 25 Contributor

I notice you are using 'POP' mail accounts.

It is possible this is gmail being a pain. When a 'less secure app' is used, they may try to get you logon to webmail to reset a password as it gets you to use their webmail. Note 'less secure app' does not mean it is less secure, but it means you are neither using webmail nor imap and OAuth2.

They may need you to use a captcha to unlock and prove it really is you. at this link under the 2step drop down section https://support.google.com/accounts/answer/6009563 It mentions unlocking a Captcha: On your device’s browser, go to: https://accounts.google.com/DisplayUnlockCaptcha

Logon to gmail webmail using a browser. Make sure you have selected the option to use 'Less secure apps'.

If you update/ modify a password in gmail webmail then update the password in Thunderbird. Access this and completely remove old password and then enter the new one again.

  • 'Menu icon' > 'Options' > 'Options' > 'Security' > 'Passwords' tab
  • click on 'Saved Passwords' button
  • click on 'Show Paswords' button

You will have two lines for that account.

  1. mailbox:// mail account
  2. smtp://mail account
  • right click on each line in turn and select 'Edit Password'
  • completely remove old and type new one
  • click on 'Close'
  • click on 'OK'

Exit and restart Thunderbird.