use Word 2010, but when I want to copy and paste a document or letter onto an email using Hotmail, I find that it will copy properly onto the email, but then when it is sent the layout the recipient receives is wrong. I use Word 2010, but when I want to copy and paste a document or letter onto an email using Hotmail, I find that it will copy properly onto the email, but then when it is sent the layout the recipient receives is wrong. I have huge spaces between each line of text and even bigger spaces between paragraphs. My document looks very messy and very unprofessional. This is particularly annoying when the letter or document is a business email. I have been told that I need to optimisemy browser but I am unsure how to do this.