Forwarding issue with folders using a space for end user
End user reported he is unable to forward emails. Through troubleshooting found the issue only in folders he named first name last initial for example "John S" were unable to forward emails and forward button did not work, but folders name with just first name "John" forward without issue. He changed John S type folders to John folder and forwarding worked in the renamed folder. No adds-on exist for this user as they are blocked for our end users. I had him check Error logs and got the following error message:
Uncaught (in promise) NS_ERROR_OUT_OF_MEMORY: Component returned failure code: 0x8007000e (NS_ERROR_OUT_OF_MEMORY) [nsIMsgComposeService.OpenComposeWindow]
ComposeMessage chrome://messenger/content/mailCommands.js:443 _composeMsgByType chrome://messenger/content/mailCommon.js:898
3 mailCommands.js:443:34
Wšě wotmołwy (2)
- What version of Thunderbird?
- What is the operating system?
- Please describe in detail what, exactly, happens when they try to forward a message. Please quote all error messages they see.
- Try restarting Thunderbird in Troubleshoot Mode (see <Help | Troubleshoot Mode>). Does the behavior change?
- Perhaps the folder indexes are corrupt. To repair them, right-click on the folder name, choose Properties, then Repair Folder. Follow up by compacting the folder (right-click on the folder name, choose "Compact Folder".)
I just tested this with folders I made with those exact names. Thunderbird versions 153.7esr, 159, and 160 all running on Windows 10 or 11. All messages forward as expected. So, there's some other factor at play than just the folder names.
The End user in question: OS - Windows 11 25h2 Thunderbird Version - 159.0
As stated in my description when clicking the forward button in any folder he has with a space between the first name and last name initial the button does not work. However, when going to folder with just a first name the forward button works and opens a new message window/tab for him to then forward the email. No error messages appear when he attempts to forward from those folders named with that naming scheme.
We tried a repair before I proceed with having him change the folder name to remove last name initial but it did nothing. I had him use the error console by using Ctrl+Shift+J keys and only showed the errors window with the output I posted in my original post:
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Uncaught (in promise) NS_ERROR_OUT_OF_MEMORY: Component returned failure code: 0x8007000e (NS_ERROR_OUT_OF_MEMORY) [nsIMsgComposeService.OpenComposeWindow]
ComposeMessage chrome://messenger/content/mailCommands.js:443 _composeMsgByType chrome://messenger/content/mailCommon.js:898
3 mailCommands.js:443:34 ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
When we tried troubleshooting mode he stated after the restart it did not fix the issue. He had to rename the folder to get the forward button to work.
Dyrbiće so pola swojeho konta přizjewić, zo byšće na přinoški wotmołwił. Prošu stajće nowe prašenje, jeli hišće wužiwarske konto nimaće.