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The new Account Hub hiding the password field breaks email setup and is highly frustrating

Arno Erasmus

I am writing to express my frustration with the new Account Hub interface in Thunderbird. Specifically, the decision to remove the password field from the initial setup screen is a massive downgrade in user experience.While I understand this was likely designed to accommodate OAuth2 and web-popup logins, it completely breaks down for users setting up accounts with custom domains or standard IMAP/SMTP authentication.Because the password field is hidden upfront, Thunderbird successfully connected to my incoming mail server but completely failed to save or authenticate my outgoing (SMTP) server settings. I spent hours troubleshooting a "cannot find server" error, only to realize the root cause was that the Account Hub never gave me a place to input my password for the outgoing server.Hiding core credentials like passwords doesn't make the app "simpler"—it makes troubleshooting invisible errors a nightmare for users. Please consider bringing back the standard password input field on the very first setup screen, or at least making it optional for manual configurations. My current blocker is I've tried to disable the Account Hub in my settings just to make Thunderbird usable but it is bot changing back to the old add new mail account screen. Please help.

I am writing to express my frustration with the new Account Hub interface in Thunderbird. Specifically, the decision to remove the password field from the initial setup screen is a massive downgrade in user experience.While I understand this was likely designed to accommodate OAuth2 and web-popup logins, it completely breaks down for users setting up accounts with custom domains or standard IMAP/SMTP authentication.Because the password field is hidden upfront, Thunderbird successfully connected to my incoming mail server but completely failed to save or authenticate my outgoing (SMTP) server settings. I spent hours troubleshooting a "cannot find server" error, only to realize the root cause was that the Account Hub never gave me a place to input my password for the outgoing server.Hiding core credentials like passwords doesn't make the app "simpler"—it makes troubleshooting invisible errors a nightmare for users. Please consider bringing back the standard password input field on the very first setup screen, or at least making it optional for manual configurations. My current blocker is I've tried to disable the Account Hub in my settings just to make Thunderbird usable but it is bot changing back to the old add new mail account screen. Please help.

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