I need my email backed up so aol can unlock my account

Hello? How do I get a phone number for Thunderbird? I want to talk to a human.

Please describe what you want to happen in better detail and why.

What is your operating system?

What version of Thunderbird?

Is this an IMAP account or POP3?

The general process is to copy messages that are stored on the server to a Local Folder, then delete them from the server. The exact method depends on your answer to question 3 above.

This is a forum of volunteer users helping other users. That's all that's available for this free product. There is no phone number.