104.9.0esr 64-bit: - Profile? What profile? (Lots of email, but the Thunderbird profile is MIA...and the app itself is hiding from me!))
Have been using the 104.9.0esr 64-bit release on Windows 11 for some time now (mostly for email, involving a number of email accounts) and have been generally satisfied...
...but discovered when I started looking into switching over to the 145 default release that I have a capital-P Problem. The first thing recommended on making that change is - sensibly - to back up one's Thunderbird profile. Only as far as I can tell, I don't *have* any such file anywhere on my system. [To answer the obvious question - yes, I've got "View" set in File Explorer such that it should be showing me hidden files.]
I have drilled downward through all the USERS subdirectories on my C: drive. "Default" and "Public" have nothing at all (as one might expect). My personal subdirectory has a Mozilla directory under "Roaming", and both a Firefox and a Thunderbird directory therein, but the only things in the Thunderbird directory are an empty folder labeled "Crash Reports" and a tiny "desktop.ini" file.
There is a "Mozilla Firefox" directory under Program Files, but nothing in that hierarchy looks applicable. There is a "Mozilla Maintenance Service" directory under "Program Files (x86)", but nothing there appears relevant. There is a "Mozilla [alpahnumeric hash]" subdirectory under "Program Data", but nothing there appears relevant.
And in fact, I begin to think I have a bigger issue than I thought I did...because the more I poke at my C: drive, the less I'm seeing...to the extent that I'm not at all sure where the Thunderbird program itself (not to mention a quite large accumulation of associated email) is being kept.
Which would be nice to know if one were attempting to back up one's mail before changing program versions....
Wšě wotmołwy (2)
I will assume you use Windows If you installed from Thunderbird.net, the profile is normally at
c:\users\<yourid>\appdata\roaming\thunderbird
A simple way to locate it is to follow these steps;
- click help>troubleshootinginformation
- scroll down left side to 'profile folder' and click 'open folder'
- that will normally show the profile in the place described earlier.
If that is true, here are sample steps to backup and restore profile:
BACKUP
- ensure thunderbird is not running
- enter %appdata% in search window on task bar and press Enter key
- this should open windows file explorer in Appdata\roaming folder
- highlight the Thunderbird folder and copy to external media
To locate Thunderbird, if there is a desktop icon, rightclick and select 'properties.
RESTORE
- ensure thunderbird is installed and NOT running
- enter %appdata% in search window on task bar and press Enter key
- delete the thunderbird folder
- you should be in Appdata\roaming folder , copy&paste the exported Thunderbird folder there.
- start thunderbird and all should be there
My apologies for taking so long to come back and report; much of the last month has been taken up by a sooner-than-expected short-distance move (and you do NOT want to know how many boxes of books are lined up in my new garage Very Large Closet™ waiting for decisions to be made about how many new or transplanted bookcases will go where).
At any rate: I discovered after further poking at File Explorer that I had done what was, with benefit of hindsight, a silly thing when I installed the ESR version of Thunderbird - I'd downloaded it from the Microsoft Store rather than direct from Mozilla/Thunderbird. As a result, the program files were buried in what struck me as rather scattershot fashion in a Microsoft chain of subdirectories.
This was, as one might imagine, a non-optimal state of affairs;, but I eventually did find a Thunderbird profile that looked likely to have all the right stuff in it.
With that in hand, I made a command decision, and downloaded the current Thunderbird into its own drivespace - which is to say, I left the ESR version where it was rather than deleting or overwriting it. That turned out to be helpful; while restoring the exported profile into the fresh installation got 95% of the settings properly right, there were just enough odds and ends that needed tweaking that having the old version available proved useful for getting the last bits of the new install fully configured. (I had expected just about that much slippage, as I have a fairly complicated cluster of mailboxes set up.)
Thank you very much for your post; while I ended up doing most of my own legwork, your instructions gave me enough clues to figure out where the data I needed was hiding, and that was a forward push I very much needed in order to carry out a successful transition from the ESR version to the mainline program.