Is the gmail account a POP or IMAP mail account ?

If POP: Gmail is known be awkward and reduce - even stop downloading if you use Pop because it cannot put deleted items in the server Trash folder. It basically wants you to logon to webmail and reduce the amount stored on server.

To Fix: Logon to webmail account via a browser and check both 'Inbox' and 'All Mail' folders. Delete a load of old mails. In 'All Mail' anything with no labels is considered archived. If you deleted email in a Pop account then only label gets removed. Emails are still on the server.

If IMAP: When you click on 'Get Messages' do you get any error message ? If yes, upload an image of the error message OR type the error Word for Word verbatim as it might assist. Does it prompt for password but it does not accept password ?

What server settings are you using ? Either upload images showing:

• Account Settings > Server Settings
• Need to see everything above 'Check for new messages'
• from Server type to Authentication Method
• Also the outgoing SMTP settings

OR

• click on 'Help > Troubleshooting Information'
• scroll down to 'Mail and News Accounts' section
• Copy all the data and paste it into this forum question.

Is the gmail account a POP or IMAP mail account ? If POP: Gmail is known be awkward and reduce - even stop downloading if you use Pop because it cannot put deleted items in the server Trash folder. It basically wants you to logon to webmail and reduce the amount stored on server. To Fix: Logon to webmail account via a browser and check both 'Inbox' and 'All Mail' folders. Delete a load of old mails. In 'All Mail' anything with no labels is considered archived. If you deleted email in a Pop account then only label gets removed. Emails are still on the server. If IMAP: When you click on 'Get Messages' do you get any error message ? If yes, upload an image of the error message OR type the error Word for Word verbatim as it might assist. Does it prompt for password but it does not accept password ? What server settings are you using ? Either upload images showing:

• Account Settings > Server Settings
• Need to see everything above 'Check for new messages'
• from Server type to Authentication Method
• Also the outgoing SMTP settings

OR

• click on 'Help > Troubleshooting Information'
• scroll down to 'Mail and News Accounts' section
• Copy all the data and paste it into this forum question.

I am using pop to download to me "Thunderbird" on my computer. I had about 45,000 emails in the inbox and all mail folders, I deleted all but 24,000 of them and I still am not getting new emails.

I just think that it is weird that everything worked fine until 1/1/26 that is when it stopped downloading the gmails. My att.net emails still download.

Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account2 (none) Local Folders None Normal password account3 (pop3) pop.gmail.com:995 SSL/TLS OAuth2 smtp.gmail.com:587 STARTTLS OAuth2 true account4 (pop3) inbound.att.net:995 SSL/TLS Normal password outbound.att.net:465 SSL/TLS Normal password true account5 (pop3) pop.gmail.com:995 SSL/TLS OAuth2 smtp.gmail.com:465 SSL/TLS OAuth2 true account7 (pop3) inbound.att.net:995 SSL/TLS Normal password outbound.att.net:465 SSL/TLS Normal password true account8 (pop3) pop.gmail.com:995 SSL/TLS OAuth2 smtp.gmail.com:465 SSL/TLS OAuth2 true account10 (pop3) inbound.att.net:995 SSL/TLS Normal password outbound.att.net:465 SSL/TLS Normal password true account11 (pop3) inbound.att.net:995 SSL/TLS Normal password outbound.att.net:465 SSL/TLS Normal password true account12 (pop3) inbound.att.net:995 SSL/TLS Normal password outbound.att.net:465 SSL/TLS Normal password true account13 (pop3) inbound.att.net:995 SSL/TLS Normal password outbound.att.net:465 SSL/TLS Normal password true

Thanks Tina atctinak@gmail.com

Info shows 3 gmail accounts - accounts 3,5 & 8 - all Pop. Settings look ok. Do you have 3 gmail accounts ?

Via Webmail - Did you access all of those different gmail accounts and delete from the 'All Mail' folder and then empty the Trash and the Junk ?

Gmail may deem that 24000 is still alot to leave in 'All Mail' gmail when using Pop because you have your own separate copy and do not synchronise with server folders.

Gmail have a limit on storage and they do stop downloading etc if that quota is used. Quota is not just emails, it can be photos etc. https://support.google.com/mail/answer/9312312

Check for a logjam In webmail account, look for the oldest but not downloaded to pop email and either read and delete or move to another server folder - get it out of the Inbox. Then in Thunderbird, select gmail account name folder and click on 'Get Messages' to see if that problem email on server caused things to get blocked.

Info shows 3 gmail accounts - accounts 3,5 & 8 - all Pop. Settings look ok. Do you have 3 gmail accounts ? Via Webmail - Did you access all of those different gmail accounts and delete from the 'All Mail' folder and then empty the Trash and the Junk ? Gmail may deem that 24000 is still alot to leave in 'All Mail' gmail when using Pop because you have your own separate copy and do not synchronise with server folders. Gmail have a limit on storage and they do stop downloading etc if that quota is used. Quota is not just emails, it can be photos etc. https://support.google.com/mail/answer/9312312 Check for a logjam In webmail account, look for the oldest but not downloaded to pop email and either read and delete or move to another server folder - get it out of the Inbox. Then in Thunderbird, select gmail account name folder and click on 'Get Messages' to see if that problem email on server caused things to get blocked.

Yes I have 3 gmail accounts and the other 2 are working perfectly

I have purchased extra storage from google years ago so I am not in any danger of running out.

I am at a loss as to why only one of them stopped downloading exactly on 1/1/26 ?

I just tried checking email for that 1 account only and it downloaded 1 email from 1/2/26 so I clicked check again and again it downloaded 1 email, so I repeated this process a few times and I get 1 email each time. This is very bizarre !!!!

Thanks for all your help, what else can I try?