Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Pomoc přepytać

Hladajće so wobšudstwa pomocy. Njenamołwimy was ženje, telefonowe čisło zawołać, SMS pósłać abo wosobinske informacije přeradźić. Prošu zdźělće podhladnu aktiwitu z pomocu nastajenja „Znjewužiwanje zdźělić“.

Dalše informacije

Tuta nitka je so archiwowała. Prošu stajće nowe prašenje, jeli pomoc trjebaće.

Profile cannot be accessed

  • 2 wotmołwje
  • 1 ma tutón problem
  • 1 napohlad
  • Poslednja wotmołwa wot julia.steiwer

julia.steiwer
julia.steiwer
more options

Hello!

I'm getting an error message from Firefox whenever I try to open it that my profile is missing or cannot be accessed (see attached image).

I have tried everything from the help articles so far, and nothing worked. I deleted the profiles.ini file, I deleted the entire Firefox folder under Application Support, I have deleted Firefox and reinstalled it. None of that worked.

Even when I try to create/delete/save my profile over the Terminal, I get the attached error message.

I love using Firefox, but I simply cannot use it this way. No matter if I use the default, developers or nightly version.

If anyone has an idea how I could fix the issue I would be incredibly thankful.

Thank you already in advance for your help!

Hello! I'm getting an error message from Firefox whenever I try to open it that my profile is missing or cannot be accessed (see attached image). I have tried everything from the help articles so far, and nothing worked. I deleted the profiles.ini file, I deleted the entire Firefox folder under Application Support, I have deleted Firefox and reinstalled it. None of that worked. Even when I try to create/delete/save my profile over the Terminal, I get the attached error message. I love using Firefox, but I simply cannot use it this way. No matter if I use the default, developers or nightly version. If anyone has an idea how I could fix the issue I would be incredibly thankful. Thank you already in advance for your help!
Připowěsnjene fota wobrazowki

Wšě wotmołwy (2)

cor-el
cor-el
  • Moderator
more options

Maybe check the read/write permissions and owner for both locations used for the profile folder.

Location used for the main profile that keeps your personal data (Root Directory on about:profiles).

  • ~/Library/Application Support/Firefox/Profiles/<profile>

Location used for the disk cache and other temporary files (Local Directory on about:profiles).

  • ~/Library/Caches/Firefox/Profiles/<profile>
julia.steiwer
julia.steiwer Prašer
more options

I will keep this in mind for the next time the problem occurs. Today, after downloading Firefox again, it worked without any problem.