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Canned response to ask for troubleshooting information (Thunderbird)

In order for us to better investigate this issue, we'll need some more information. Could you please do the following? # Open the menu '''[[Image:Fx57Menu]] > Help > Troubleshooting Information''', then click '''Copy text to Clipboard'''. # Go to https://pastebin.mozilla.org/, paste the info from your Troubleshooting Information page by right clicking in the lasge text area and selecting paste from the menu, change the retention period to expire in 28 days than use the '''Paste Snippet''' button to create a page containing your info, then copy the resulting URL (address) of the page created. # Open a reply to this post, and paste the link to your troubleshooting information you just copied. aditionally could you please provide results for the following test on your system * Does Thunderbird work as expected in [[Troubleshoot Mode Thunderbird|troubleshooting mode]]? * Does Thunderbird work as expected in '''[http://en.wikipedia.org/wiki/Safe_mode safe mode with Networking]''' when thunderbird is started. Click on your operating system if you need instructions from the operating system provider on how to initiate safe mode: [https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234 Windows 10/11], [https://support.microsoft.com/en-us/windows/windows-startup-settings-including-safe-mode-7f31dcea-6427-0ba0-ec1b-729a56321cd3 Windows 8], [https://support.microsoft.com/en-us/windows/advanced-startup-options-including-safe-mode-b90e7808-80b5-a291-d4b8-1a1af602b617#start-computer-safe-mode=windows-7 Windows 7], [http://support.apple.com/kb/ht1564 OSX]