Hi azutkempton,
I'm on Monterey with Firefox 103, and outlook loads fine here.
Try this:
1. Go to ''History > Show All History''
2. Right-click on outlook.com and choose ''F…
'''WARNING: Changing preferences through this interface not officially supported'''
Hidden settings edited using the about:config tool are explicitly not supported, which means t…
Hi Vinnie,
When this happens, the cause is usually an ad-blocker. The site wants to play an ad before the main video, but the adblocker won't let the ad load.
Could you try t…
Hi tripboy728,
Firefox is free. You don't even need an account to use it. If you see a charge related to Firefox, you may have been scammed by a site pretending to be Mozilla. Pl…
Hi sahilsingla958,
From your wording, I get the impression that you think you are directly contacting developers or Mozilla employees. You are not. This is a community support fo…
Hi,
This sometimes happens to me because I have my thumb over the command key while I scroll, especially if i scroll just before using command-Tab. My Logitech my mouse wheel wil…
Hi Sherry,
You posted your question to the Firefox support forum. Is your question about Mozilla Thunderbird, or is there a specific website you're visiting using Firefox to comp…
Hi Rebecca,
The fact that this appears out of nowhere for you will make it tough to diagnose. What you're experiencing is not normal behaviour. Let's try refreshing Firefox. This…
From what I can tell, this seems to be related to your graphics card. Could you try the solutions in the following article and see if any of them help: [[Upgrade your graphics dri…
jonzn4SUSE,
macOS stopped supporting 32bit apps in 2019, and Firefox has defaulted to 64bit on mac since 2009.
ag1,
Does the Mozilla Crash Reporter come up? If so, could you …
Hi Robbins,
Are you saying that the menu item got disabled mid-session? Or was it disabled when you started Firefox?
If it was disabled when you started Firefox, your previous s…
Hi Artyom,
The team is aware of the issue and is working on it. Unfortunately, there is no timeline for when you'll see the fix.
For now, click on the tab with a speaking icon…
Hi Hepp,
What you're experiencing is not normal behaviour. I'm using Firefox 102.0.1 on macOS Monterey, and if I have a video running in one tab, switching to another tab does no…
Hi Maxiin,
Could you try the instructions in the following article and let us know if the search engine resets again: [[Change your default search settings in Firefox]]
Hi Robert,
What you're experiencing is not normal behaviour. First, let's try refreshing Firefox. This will purge a lot of your Firefox files, while retaining most of your person…
Hi,
When you say that it doesn't work, I'm not sure if you can see the icons, or if tapping on the icons does nothing, or perhaps you're saying that the wrong icons are displayed…
Hi Ron,
Could you try the solutions in the following article and see if any of them help: https://macsecurity.net/view/279-remove-searchbaron-virus-from-mac
What you're experiencing is not normal behaviour. Let's try refreshing Firefox. This will purge a lot of your Firefox files, while retaining most of your personal data. For instru…
Hi,
I'm not sure about this, but I think the background colour is determined by the PDF file itself.
I'm unable to test the file you posted an image of, but when I try my test …
Hi Brenda,
If you click the Firefox icon but no window opens, a simple first step is to restart your computer and then try again.
If Firefox still does not start, hold down t…
Hi Steve,
If you start Firefox in Troubleshoot Mode, does the problem still occur? To start in Troubleshoot Mode, go to '''Help > Troubleshoot Mode'''.
If the problem does n…
Hi mills,
Let's try something simple, like clearing your cache and cookies.
# In the History menu, choose '''Clear Recent History'''.
# In the '''Time Range to clear''' drop-do…
Your Firefox settings and info are kept in a folder separate from the Firefox program, called your profile folder. Try creating a test profile, to see if the problem still occurs.…
Hi Charlie,
Try refreshing Firefox. This will purge a lot of your Firefox files, while retaining most of your personal data. For instructions, check out the following article: [[…
Hi diletanti,
A ''.part'' file is there when the file is partially downloaded or the download has stopped, allowing you to resume the download at a future time.
If you see the…
Hi Charlie,
I know that you said that you tried all the fixes suggested, but I just want to make sure we know what was suggested and what wasn't.
First, could you try the soluti…
Nothing in there stands out, but you do have quit a few add-ons. If you start Firefox in Troubleshoot Mode, does the problem still occur? To start in Troubleshoot Mode, go to '''…
Hi Bill,
What you're experiencing is not normal behaviour. First, let's try refreshing Firefox. This will purge a lot of your Firefox files, while retaining most of your personal…
I've just tested the same download link, and the file extension is attached, so I assume that the cause of the problem is local to your installation.
Here's my screenshot: https:…
Hi ovande,
I haven't tried this, but it should work...
1. Go to ''Bookmarks > Manage Bookmarks''
2. In the sidebar, select ''All Bookmarks''
3. In the top-right search bar, …
Hi,
Unfortunately, that link has expired (or it's not public). Can you try again, and make sure it's available publicly for at least a day?
What I'm mainly looking for are any…
Hi Johan,
Let's find out what version you were on. Go to ''Preferences > General,'' then scroll down to Firefox Updates and click on ''Show Update History''. Can you tell us what…
Hi Johan,
To re-install Firefox, replace the Firefox.app file in your Applications folder.
1. Go to https://www.mozilla.org/firefox/new/ and click on ''Download Firefox''
2. O…
Hi AZBigDog,
I've just tested this on a Windows machine, and it's working fine. Here's a video of my test: https://www.screencast.com/t/RXXQQKfd
We'll need some more info abou…
Hi Steven,
I don't think there is a way to do that, but it's a great idea. I've searched, but am unable to find any current plan to implement that feature.
Go to ''Help > Sh…
Hi WDMc,
DuckDuckGo is pre-installed with Firefox. We'll need some more info about your Firefox setup. Could you please follow the instructions in the following video to provide …
Hi Marty,
I'm also on macOS, so when I saw this thread, I decided to create a shutterfly account and upload a test image. Logging in and accessing my test image works fine here. …
Hi,
I'm also on Firefox on macOS, and I have no problems playing 2 youtube videos at once (one in each tab).
If you start Firefox in Troubleshoot Mode, does the problem still …
Hi Pat,
The easiest and safest method is to use Firefox Sync. Set it up on your old computer, so everything is stored on the server, then sign in to your account on the new compu…
Hi Damian,
Luckily you used the Mozilla Crash Reporter come up, so there should be a crash report we can look at. Could you please do the following:
# Go to '''Help > Troublesho…
Hi Allie,
Let's get a better idea of what your settings are. Do you have ''Require macOS authentication to autofill, view, or edit stored credit cards'' enabled? If so, are you g…
Hi Brett,
Let's try something simple, like clearing your cache and cookies.
# In the History menu, choose '''Clear Recent History'''.
# In the '''Time Range to clear''' drop-do…
Hi,
It's possible that Firefox is fetching it from your browsing history. Here's how to remove a single site:
1. Open the '''History''' menu and choose '''Show All History'''.
…
Hi,
I'm using the same version of Firefox on the same operating system, but I'm not experiencing those issues. If you start Firefox in Troubleshoot Mode, does the problem still o…
Hi ryczekt,
Would you be able to provide more details about what you're experiencing?
* Is there a web page you can provide as an example?
* How are you initiating the print? A…
Hi rjmtwitmyer,
I found this page with instructions on how to remove the Quick Converter browser hijacker, which should help:
https://www.pcrisk.com/removal-guides/16991-quick-c…
Hi Holger,
Since you included an email address in your post, I assume that you think you are directly contacting developers or Mozilla employees. You are not. This is a public co…
Hi Heidi,
When you say "''Not receiving subscriptions''" are you referring to email messages? I don't see how clearing privacy settings/data could affect that. Is the problem tha…
If you start Firefox in Troubleshoot Mode, does the problem still occur? To start in Troubleshoot Mode, go to '''Help > Troubleshoot Mode'''.
If the problem does not occur in…
120GB?! Wow, I'm also on mac, and Firefox isn't using half that. This looks like a memory leak. Could you try the solutions in the following article and see if any of them help: […
Hi mcrick07,
From your wording, I get the impression that you think you are directly contacting developers or Mozilla employees. You are not. This is a community support forum. T…
Hi nadjaho,
That shouldn't happen. I've been on mac since 2007 and never lost Firefox data when updating the OS. If Firefox starts up after an update without your bookmarks and o…
Hi Daniel,
If you're using a magic mouse, hold the command key and click on each tab you want to close, then control-click on any of them and choose ''Close Tabs''.
If all the…
Hi Zedr,
I think there's a misunderstanding. This isn't a decision Mozilla made; it's a bug. There are different scenarios, so the team hasn't decided on the best solution.
Fo…
Hi Zedr,
I haven't tested this add-on, but you could give it a try: https://addons.mozilla.org/firefox/addon/persistentpin/
If you need help installing it, let us know.
Hi Larry,
Yes, that image helps a lot. What that error page says is that your router is using an old security protocol, which is outdated. Your router must be really old. ☺️ Fire…
Hi Larry,
The screenshot I posted was of the latest version of Firefox on macOS Monterey. Would you mind sending us a screenshot of what you're seeing? For instructions, see [[Ho…
Hi kyo1611,
There is no confirmation pop-up when cancelling a download. Would you mind sending us a screenshot of what you're seeing? For instructions, see [[How do I create a sc…
Hi Larry,
There are a couple of options:
Theoretically, you shouldn't need a certificate when access a device on your local network, so there's no need to use HTTPS. Instead o…
Hi Sea,
I think there's a misunderstanding of what Firefox is. You don't need an account to use the Firefox web browser. An account is only required for using the sync feature an…
Hi crkerr,
From your wording "''using your browser''", I get the impression that you think you are directly contacting developers or Mozilla employees. You are not. This is a com…
We've made progress!
Let's look at what is different about the two installations:
* Are both computers using the same connection? If not, can you try on the same connection?
…
'''WARNING: Changing preferences through about:config not officially supported'''
Hidden settings edited using the about:config tool are explicitly not supported, which means tha…
Hi,
What you're experiencing is not normal behaviour. Does the Mozilla Crash Reporter come up? If so,
# Open Firefox.
# Go to '''Help > Troubleshooting Information'''. That sh…
Hi airborne855,
From your wording, I get the impression that you think you are directly contacting developers or Mozilla employees. You are not. This is a community support forum…
Hi Rex,
Would you be able to provide the web address (URL) of the webpage where you experiencing the issue?
For now, try clearing your cache and cookies.
# In the History men…
Hi Lindsay,
I'm pretty sure that this is intentional behaviour on the part of Microsoft. MS may plan to bring the feature to Excel in Firefox. I would suggesting asking MS suppor…
Hi,
If you have a time machine backup, you can restore the places.sqlite file from your backup. The following article will show you how to find the location: [[Profiles - Where F…
Hi Ushma,
This is the first time I've seen anyone bookmark 100s of tabs on a regular basis. You said that it's part of your workflow. Would you be able to provide more details ab…
6 pages?! ☺️
Does that mean it's a known issue to them? Would you be able to share that document here? I use a mic through Firefox a lot; I wonder what's different about Babbel.
Hi William,
I noticed that you mentioned a Babbel app. Is that a macOS app? If so, is that what the screenshot is from?
If so, the app is most likely using the Safari browsing e…
I hope they didn't charge you. It's a common practice of scammers to present a fake alert, then charge you for getting rid of it. Here are a couple of articles that should help:
…
Hi psd1937,
Would you be able to provide the web address of the site you cannot open? We can then test it and investigate why you are experiencing the issue.
Hi William,
Would you be able to provide more information about what happens when you try to use the site? Do you get an error message?
Could you also tell us if you have the co…
Hi MW,
Go to Bookmarks > Manage Bookmarks.
That will open a bookmark manager window, where you'll see your folders in the sidebar. You can also drag them around in this window t…
Hi Harrison,
Note that the web address in the previous post will install a version of Firefox that is not for end-users.
Also, looking at your question details, I see that yo…
'''WARNING: Changing preferences through this interface not officially supported'''
Hidden settings edited using the about:config tool are explicitly not supported, which means t…
Hi Julian,
From your wording, I get the impression that you think you are directly contacting developers or Mozilla employees. You are not. This is a community support forum. The…
Hi,
I'm on macOS as well, and I'm able to open OneDrive just fine.
Let's try something simple, like clearing your cache and cookies.
# In the History menu, choose '''Clear Re…
'''WARNING: Changing preferences through this interface not officially supported'''
Hidden settings edited using the about:config tool are explicitly not supported, which means t…
Hi mnfriedman1,
This can happen if you have visited a site and clicked on an "Install" link. In most cases, using troubleshooting mode will not remove the behaviour; you'll need …
Hi vladgamebox7,
I can confirm this behaviour, regardless of which add-on is used. Does Bitwarden have a stand-alone app that can be added to the menu bar? I'm a 1Password user, …
Hi vladgamebox7,
I've just tried testing this on my mac with the Firefox password manager and an add-on I have called Clippings.
The password manager opens a new tab, which is …
