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I am receiving emails with no header and look like this when I open them. Can you please help me. Thanks. Ellen Minto

X-SNCR-VADESECURE: CLEA . X-RazorGate-Vade: gggruggvucftvghtrhhoucdtuddrgeeffedrtdefgddufeeihedvucetufdoteggodetrfdotffvucfrrhhofhhilhgvmecuueftkffvkffujffvgffngfevqffonecuuegrihhlohhuthemuceftddunecundfotefknffkpffiucdludejmdenucfjughrpefuhfhrvfffkffojefjtgggsegrtddtrehttdejnecuhfhrohhmpeetnhgurhgvficuhghomhhmrggtkhcuofhinhhishhtrhhivghsuceoihhnfhhosegrfihmihdrnhgvtheqnecuggftrfgrthhtvghrnhepudfggeeftddvgfdugfduveeftefgkeehgeejleeflefhvddtvdeuveefueegteegnecuffhomhgrihhnpehlihhsthdqmhgrnhgrghgvrdgtohhmpdhfohhrfigrrhguqdhtohdqfhhrihgvnhgurdgtohhmnecukfhppedugeekrddutdehrddufedrudejfeenucevlhhushhtvghrufhiiigvpedtnecurfgrrhgrmhephhgvlhhopehmrghilhdujeefrdhsvggrhedurdhmtghsvhdrnhgvthdpihhnvghtpedugeekrddutdehrddufedrudejfedpmhgrihhlfhhrohhmpegsohhunhgtvgdqmhgtrdhushefpgduudelkeehtdefudekrdegtdehleehiedvqdehrggsleegtggufeejrgesmhgrihhludejfedrshgvrgehuddrmhgtshhvrdhnvghtpdhrvghvkffrpehmrghilhdujeefrdhsvggrhedurdhmtghsvhdrnhgvthdpshhpfhepphgrshhspdgukhhimhepphgrshhspdgumhgrrhgtpehprghsshdpghgvohfkrfepfgfupdfovfet jfhoshhtpegsthhprhgurhhgihdtudefpdhnsggprhgtphhtthhopedupdhrtghpthhtohepvghllhgvnhdrmhhinhhtohessghtihhnthgvrhhnvghtrdgtohhm X-RazorGate-Vade-Verdict: clean 17 X-RazorGate-Vade-Classification: commercial-misc Received: from mail173.sea51.mcsv.net (148.105.13.173) by btprdrgi013.btinternet.com

       id 67F5E8B43936DD6D for ellen.minto@btinternet.com; Tue, 12 Aug 2025 23:23:59 +0100

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Hi. My e mails looks like this, what is wrong?

. X-yse-spamcause: OK, (0)(0000)gggruggvucftvghtrhhoucdtuddrgeeffedrtdefgddufeejfeduucetufdoteggodetrfdotffvucfrrhhofhhilhgvmecuvfffvedpggftfghnshhusghstghrihgsvgenuceurghilhhouhhtmecufedtudenucenucfjughrpefhshfvuffkffggtgesrgdtreertddtjeenucfhrhhomhepofhoiihilhhlrgcuoegrtggtohhunhhtshesfhhirhgvfhhogidrtghomheqnecuggftrfgrthhtvghrnhepkeevteeihefhiedtkeekheelvdffiefgffettdeihfehtdfhudefveetfeevfefgnecuffhomhgrihhnpehmohiiihhllhgrrdhorhhgnecukfhppeehgedrvdegtddrheelrdegkeenucevlhhushhtvghrufhiiigvpedtnecurfgrrhgrmhepihhnvghtpeehgedrvdegtddrheelrdegkedphhgvlhhopegrheelqdegkedrshhmthhpqdhouhhtrdhushdqfigvshhtqddvrdgrmhgriihonhhsvghsrdgtohhmpdhmrghilhhfrhhomheptddutddutdduleekrgdutggviedvfhegqdefjeelieduleehuddqiedtheelqdegtgelgedqkedufhdvqdeftgegheejugdtvggvugehugdqtddttddttddtsehmrghilhdrfhhirhgvfhhogidrtghomhdpnhgspghrtghpthhtohepuddprhgtphhtthhopehumhhimhhmrghksehmrghilhdrughkpdhsphhfpehprghsshdpughkihhmpehprghsshdpughmrghrtgepphgrshhs Received: from a59-48.smtp-out.us-west-2.amazonses.com (a59-48.smtp-out.us-west-2.amazonses.com [54.240.59.48]) (using TLSv1.2 with cipher ECDHE-RSA-AES128-SHA256 (128/128 bits)) (No client certificate requested) by mwumf0304.yousee.as8677.net (SMTP Server) with ESMTPS id 4c1x782xsfz18Wr4Q for <umimmak@mail.dk>; Wed, 13 Aug 2025 07:01:55 +0200 (CEST) DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple; s=6ujb3doj4mwbngmp2xjutilwl4zbdio3; d=firefox.com; t=1755061314; h=From:Sender:To:Subject:Message-ID:Date:MIME-Version:Content-Type; bh=ehwL1a6tonjAciJHxnNxH3Os+JPd4lSx4iUD/ClUOIU=; b=ASB6Z54wKSpnNDP8WZQ6uGsfuX2ybIRaEPcVKTIcnp3Linh0UQdDvz/6V/X9ubUL 2yUfXGGjysci33vYkbhnBCadryo+2dA6in2sijEXUfFL8kDuTVKHZi/uokA4deAhZWh ktd6t2DRKTZ28JWp7LS8Cfat8XVA9Sno87hXOZGU= DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple; s=gdwg2y3kokkkj5a55z2ilkup5wp5hhxx; d=amazonses.com; t=1755061314; h=From:Sender:To:Subject:Message-ID:Date:MIME-Version:Content-Type:Feedback-ID; bh=ehwL1a6tonjAciJHxnNxH3Os+JPd4lSx4iUD/ClUOIU=; b=ECO7XYkaynSZCxvKkYdhUzDqzCoSiAvN0B7mpSH/Lgr0yMigIxHDsEzS6+CPAFG+ zpCxkGWE6K4IpD8VbVZl/sneILLkSVpc7jJpBJ2e0KlOqQ+/0/uAkMPfIUo9bK1iaUo JzvC8MDVrS8WgqhK2wZEPDlCXy7ix7zteaC4NeQU= Content-Language: da X-Template-Name: verifyShortCode X-Template-Version: 5 X-Verify-Short-Code: 632679 X-Device-ID: a8daf54929b64a5c8fa334050c2deb1e X-Flow-ID: a19e1e7415204da8eb9cf32529b685884990b21f83df555c4fdf65be3b58e3e2 X-Flow-Begin-Time: 1755061289950 X-Uid: 819627cdb0e5483d98826fc1cb3acd9a From: Mozilla <accounts@firefox.com> Sender: Mozilla <accounts@firefox.com>

Updated Thunderbird to version 141.0 and now having issues with new email messages. When new messages are downloaded the subject line is blank, correspondents line is blank and the actual email message is being shown as the HTML layout. This also happens if a plain text email message is received. Any help is appreciated.

I'm on 141.0 (64 bit). I'm trying to create a mail folder (right click on "Local Folders", "New Folder"option). As I type the name, when I exceed eight positions the "Create Folder" tab goes dark. In other words, you can't create a folder with a name longer than eight positions. This is new.

Hello! It seems like Thunderbird must have updated on my phone and somehow my Sent folder is now not only empty but no longer syncs with email account. It worked perfectly fine until just the other day and now I can't tell what needs to be changed in my settings since I don't know what caused the problem! :( I've tried resyncing, cache clearing and force stopping but I can't think of what else I should do. Any help is greatly appreciated! Thank you.

my current ISP, Livingston Communications is closing it's offices and all services. Are you a service provider or do I need to go over the Netscape or something? At 83 all this tech stuff can be confusing. Please help or advise. Thank you

Hello all!

I use Thunderbird as a local archive for my email. I have two accounts in the application: my home email via my ISP (POP) which I predominately use and my gmail (IMAP) which I don't generally use. There are years of messages in folders and sub-folder under the POP account, but nothing under the IMAP.

I’m up to date with Thunderbird at v140.1.0esr (aarch64) on my iMac with Sequoia 15.8.

On 07/22/2025 I went to download some messages via my ISP POP account and saw that a whole bunch of my email folders no longer had any subfolders and were empty of any messages. Some were also duplicated. Please see the attached image.

I haven’t changed any settings in years, and I do not have any add-ins. One of the nice things about Thunderbird has been its solidity and simplicity.

After every session, I would empty my trash and compact.

Suddenly my email seems to be gone along with sub-folders while top level folders are duplicated.

Wondering if anyone has any suggestions on how to troubleshoot this? Since I don't do anything fancy with the application and with the suddenness of this issue, I can't image I'm the only person having it? I’m quite concerned I may lose many years’ worth of messages.

Thanks much in advance! CPRoot

I know how to create a new folder in my inbox; I have done it a handful of times.

Left click on Inbox Click on New Folder Type in a name in appropriate box "Create Folder" goes from pinkish to red, so I click on it....

And the folder never appears. What obvious thing am I doing wrong??

Hi. We are using 140.1.1esr 64 bit. We have a very large (70+ GB) pop Mail folder, with hundreds of folders. The folders are not under Inbox but under the account name itself. Items are moved to the folders through drag and drop. We have qn issue where adding items to a folder can cause it to disappear, and a sorting problem where the alphabetical list of folders starts over again. The screenshot shows the sorting issue. We have tried: Repeatedly removing msf files. Deleting folderlist.json, and index file in Mail. Latest try was deleting folderlist.json, and global-messages-db.sqlite, and everything from mail folder except mbox files. This seemed to work at first, but still having problems with the alphabetized list starting over again, folders disappearing after moving items between them. Also have some mbox files that appear to have mail in them, can read it with notepad, but do not create folders when copied back to Mail or Local Folders. Looking for suggestions as we don’t seem to be getting anywhere. Thanks.

I have setup a new IMAP with Thunderbird and my deleted messages are not displaying in the Trash area. I am currently on release version 141.0 (64 bit). I am running it on Windows 11 Pro service pack 24H2. I do not have any antivirus setup at this time.

First off I have multiple Trash bins, one for each account listed under the Inbox and then one in the Local Folders area, so I am not completely sure why the Local Folders one exists and what it's purpose is for. When I delete a message from the DrReilly account it is removed from the Inbox and and I see the number count go up on my Trash folder under the Inbox. However, when I go to the Trash folder it is completely empty but indicates I have messages in it (see Screenshot 1). I have toggled Unread, Stared, Contacts, Tags, & Attachments and the messages never show. I have verified that when I delete a message it is supposed to direct the messages to the Trash bin (see Screenshot 2).

The interesting thing is my issue is only with the DrReilly account, the deleted messages are showing up in the AHAH account (also an IMAP) with no issues. The only thing I can see different about the 2 accounts is that in the AHAH account folders it has a Trash & a Trash.msf file (see Screenshot 4) and the DrReilly account folders only have the Trash.msf file (see Screenshot 3).

I have tried everything I can find with a search and nothing seems to resolve the issue.

Can someone please help?

I use Thunderbird 140.0esr (64 bit) under Windows 11. In recent days I can usually not move or copy an email message between folders, though occasionally a move succeeds for no obvious reason. For instance, I right-click an email in my Inbox and ask to move it to folder abc. It disappears from Inbox but does not show up in abc. If I look for it in All Mail it's there, but I cannot move or copy it to abc from there either. Usually I get no error message, but today I got one saying I should check my write privileges and disc space. I searched on a browser for write privileges and found information about Windows but nothing about Thunderbird. I have adequate disc space. This problem only appeared on about 29 July 2025; before then, moving and copying worked reliably both by right-clicking and by drag-and-drop.

Owing to a price rise in MS Office, I had been looking to move to free software. Unfortunately for email this isn't working. I have downloaded Thunderbird and have tried to transfer my Outlook data there. I started two weeks ago and on average believe the process has been running a few hours a day, for much of the time when I look occupying 0% of CPU capacity, and most of the time not rising above 1%. The import has been stuck at 33% for that time, which I assume means that it imported Accounts and Settings or Address Books quickly and is taking a very long time to import Mail Messages. (It imported the couple of month's worth on webmail quite quickly.) Likely this is owing to the size of the Outlook file, 5 GB. Does this essentially make the transfer impossible? For how large a file could Thunderbird do a successful import?

Emails appear correctly as delivered in Inbox pane, and can be opened, however when deleted the email disappears from the right side viewing pane but not from the Inbox pane. This leads to the next email being displayed in the right pane but the deleted email header remains higlighted in the left Inbox pane as if it was that email being displayed. This behaviour persists even in Troubleshooter mode. Troubleshooter mode did not start smoothly, telling me that Thunderbird was still running and required closing. I have reinstalled Thunderbird and the above behavour persists. The bahviour persists on my laptop only, not on a desktop with the same profile. The behaviour is quite disorientating, as emails that have been deleted continue to show up inthe Inbox pane unconnected to the email being displayed. One or two incorrect deletions have therefore occured. Picture below attached - the INOV8 email has been deleted. The next email appears in the right pane but the INOV8 email remains in the left inbox pane. When this eventually updates the inbox pane and display pane can be several email out of synch. Any suggestions?