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Hello,

I need some advice on my Thunderbird email system. The problem(s) that I’m having are what’s frequently discussed with regard to Tbird “gulping” system drive storage, without frequent release.

I have been reading most of the narratives from this complaint, but the problem I’m having seems a lot different. So, I came here to explain my observation(s), in hopes I could correct this issue.

1. I am a long term Thunderbird POP3 user, since before the failures began related to signon security changes, before the Tbird corrections were employed(figuratively rewritten). I left Tbird during that time, and now I’m back. 2. So, like many others, my problem(s) arise from Tbird’s apparent failure to relinquish storage areas, when unused. 3. Right now, My W10 system drive(SSD) is setting at sitting at 122G. 4. It should be <100G, and it’s been as high as 13xG. 5. But, through some magic, something seems to happen during a inactive period, that will magically trip this storage to a more reasonable value. I have seen this 122G drop to 102G, but not in a very long time. 6. Beyond the fact that I’m stumped, I chose to write this narrative because my operations/experiences are significantly different from others I’ve read. 7. First, this is the only problem that I’m having with Tbird. Everything that I perform operates flawlessly. 8. And, probably even more noteworthy, is that I never maintain ANY email data inside Tbird. Barring absence, as soon as I determine email arrival, or any email changes, I simply move that email to a system repository for archival. As soon as this archival is complete, the email is deleted from it’s point of arrival. So, IOW, every time I close this system, Tbird will be completely empty of current mail. 9. Additionally, I initially configured ALL email storage repository to reside on another system removable drive. 10. Prior to this note, I issued the compact request. I did see a 3.0MB, but I’ve never seen anything above 0 MB before. 11. Additional attempts as solving this storage release problem, has warranted my purchase of a software product that will allow me to “look” into the internal storage of Tbird and several competitors, to send this hidden data to other repositories. It’s a long story, but I needed the product to migrate email data, where only Print PDF was avail- able. 12. But, it’s been very helpful in identifying Tbird internal email data that remains, despite the fact that I’d cleaned Tbird of everthing prior to my last review. 13. And, another issue is that all the email data that external email tool identifies, is deeply hidden from my standard Tbird client. The email data may be several/many days old, even though the related viewable email data had been archived/deleted several days earlier. 14. I mentioned that I have my email data re-positioned(#8) to external system repository drive for archival. This specification is issued in the “Local Directory” definition defined within each email target definition. From my long past experie- nces with Tbird, I learned that I could enter each of these “Local Directory” alternate repositories, and just simply erase them of ALL email data. 15. And, the next time Tbird was initialized, those “Local Directory” repositories would be rebuilt, clean. This will remove all email characteristics formerly present. And, the remote repositories(#11) will be built clean, and no latent email data will remain. However, this is probably unavailable for the 99.99% of users that maintain email on/in the Tbird system. 16. Tbird does, at some time, reorganize these repositories to regain wasted drive space. I don’t know/understand just what triggers this reorganization, and it never seems to “sync” the complete unused storage available. Right now, my system drive(SSD) was up to 122GB. Some time during my research, I noticed a drop to 111GB. But, if all empty data was reorganized, it would be <100GB. Of course, when I describe these system drive totals, I’m referencing the high limit of storage, including ALL installed software. (#5). 17. The software product that I installed, to be used to move email data from an email client to a stationary repository, is known as “YOTA Email Migrator” – A product of by YOTA Software Inc. https://duckduckgo.com/?t=ffab&q=yota+email+migrator&atb=v415-1&ia=web 18. I’m very sorry for my extensive narrative, but this is complicated, and complication needs words.

Thank you,

Gary Walker -

After moving my POP accounts to IMAP I can remove folders to trash of the first moved account but not from the other accounts. I get the error as shown in the subject.

Can't sleuth why TBird is showing my outbound Sent messages twice consecutively. Every messages display twice with the same time stamp. I'm SMTPing into a personal Outlook account with no issues, and receivers are only seeing one message.

Had issues with Comcast emails. They were set up with POP settings. Was on the phone with Comcast and uninstalled 3 email addresses and reinstalled using IMAP settings. I did not delete the message data leaving that box unchecked. After about 1.5 hours on the phone with Comcast was able to get the reinstalled Comcast email addresses to pull all of the emails off Comcast website. But there are emails that are missing from each of the inbox and sent folders for each of the 3 Comcast email addresses.

I do an incremental weekly backup using Acronis True Image 2020 Home Edition. I see the folders in the path but since they were saved last Saturday under POP settings, the backups I will need to try to recover are in 3 of the Comcast folders in the "MAIL" folder and not "IMAPMAIL" folder which listed 6 folders from imap.comcast1.net through imapcomcast6.net.

What do I need to copy from the correct Comcast folder called "Profile" where the izpoojy7.default is? Within this izpoojy7.default is the folder mail.comcast-1.net which has 1 of the 3 Comcast email addresses I need to recover the inboxes and sent folder emails. Please see the attached photo of the contents of this mail.comcast-1.net folder.

Do I just copy the Inbox.mozmsgs as well as the Sent.mozmsgs files? Or do I also need to recover more of the files within the respective mail.comcast-1.net folder? Thank you for any assistance you can offer on this matter.

Starting yesterday 4-3-2025 my Thunderbird email keeps locking up and saying it is not responding. I can close it and open it and then work with it for 2 or 3 minutes and it will start not responding again. This is a consistent problem the last few days. I did check and it said there was an automatic update on 4-2-25. I am not sure if this had anything to do with it but i did go in and request an update about 2 hours ago today. This has not helped as I still consistentaly get the not responding problem. Please advise what I can do to fix this.

The last couple weeks any emails from a business only have red horizontal/vertical grid lines. If it says to view or track package it won't let me, do it. If I drag that email over to another folder it acts normal and if I drag it back to my in box it has the red lines. I've checked the emails in the server, they are normal. Also, there is yellow bar at the bottom of the attached email. It acts like a message I'm trying to send because the to is prefilled out with my email address. Weird Dell Inspiration 366B Ram 8GB 64-bit operating system Windows 10 V 22H2 Thunderbird 32-bit 128.9.0 release 3/18/2025

Finished writing and sending a long email. Went to check if it sent, and my SENT folder is gone. On the left side of the "page" where I keep emails for future reference in various categories or folders, EVERYTHING IS GONE. I tried hitting the little arrows to open up the contents, nothing is there. Where'd it go? WHY? How do I get these necessary items back?

Thunderbird crashed overnight. Upon restart, it commenced downloading over 4,800 messages that had already been downloaded. How to restore the list of messages already downloaded? Thanks for the reply.

/Fred xxx@erols.com

[edited to obscure email address]

Dear Support Team

I hope you're doing well. I’ve been encountering a problem with Thunderbird over the past month where, whenever I try to send an email, the application only successfully sends one email at a time. I’ve tried sending multiple emails, but only the first one is being sent, and the others are not going through.

Here are the details of the issue:

Issue: When attempting to send multiple emails, Thunderbird only successfully sends the first email in the queue.

Troubleshooting Steps Taken:

Restarted Thunderbird.

Checked my internet connection and email settings.

Could you please assist me in resolving this issue or suggest further troubleshooting steps? I’d greatly appreciate any help you can provide.

Thank you in advance for your support.

Best regards, Martin Simon Martin.simon@vizonere.com

I have an outlook email on my Windows PC, via Thunderbird. For a long time each email I send has been joined by and unknown and unwanted additional address ' sophieprimaryworld@gmail.com ' with an always full inbox. This address appeared in my contacts list (unkown to me) and was deleted, but still attaches, seemingly both in inward and outward directions. The result often is a letter - 'tried to contact you without success' even though I get the incoming item. More recently by outlook account is password barred on my PC but now my android mobile also generates 'undeliverable messages. I would be obliged for help to remove tha anonymous Sophie from my system. Thanks to anyone in anticipation

Good morning- This is the fourth time in 5 days that my Thunderbird email server has crashed. Manu Andino most recently helped. Can Manu or any support personnel get my email account back online? Thank you- [edited] @mailfence.com

I have lots of filters to organize my copious incoming mail. Messages get moved into topical boxes. Recently I've noticed that a mailbox has unread messages in it and when I open it, I see the new messages for an instant and then they disappear. And another mailbox now has unread messages. So it seems that the filters run on the inbox when the mail is received and then they are run again (but a different set are applied) when I open the mailbox they got moved to by the first run. I see no settings in the Filters dialog that has anything to do with this behaviour. Why is this happening and how can I stop it?

BTW, most of my filters have Stop Execution as the last step. (Most only have a single Move to... action followed by Stop. And for performance reasons, all newly created filters should have Stop as an automatic 2nd step since most users wouldn't think to do this. )

"Nothing happens here" after the Microsoft OS install Thunderbird stopped working. I had no menu bar but it did download messages. I reinstalled Thunderbird and it installed Outlook then Thunderbird. I have a menu bar but none of the tasks is accessible. It downloads messages but I cannot open, delete or move them. I need to go to task manger to close the app. When I go there, there are multiple tasks for Thunderbird. Tried a shift start but I could not even see the inbox after deselecting addons. Just the menu bar and the rest is a blank page.

Tried a screen shot but this does not work.

Inbox says I have unread messages that already have been opened. How can I zero it out? I've rebooted Windows, but it still appears. This is a recent phenomena in the past few weeks.

The content of the email in the provider's webmail does not match the content of the email in the Mozilla Thunderbird email client. See diffrence in the attachement.

My email which functions under Mozilla Thunderbird (which was created Jan 28, 2018 - yes that is 2018) has begun to "freeze". I cannot do simple filing of messages or delete batches of emails.

I went to HostCentric and cleared out the webmail version of all of my emails, hoping that this would "fix" my problem. It did not.

I do not know if my version Thunderbird should have been updated in the past or not. If I were to update my version of Thunderbird, would my existing email address remain in tact? Or do I have to back everything up in order to preserve my email "world"? I do NOT want to lose my email address and all of the inbox contents or sub-folder files.

My email is how I manage and communicate with my lawyer, accountant, summer rental property etc.

Help?

Nancy D