Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Solved

VPN has never been available

constructivista

Using version 153 on Windows 11. I have never been able to activate the VPN. I have tried ALL of the suggestions on the support site, permissions, policies, customize toolbar, etc. There has never been any icon to activate. Obviously, this has been going on for months. Thanks.

Using version 153 on Windows 11. I have never been able to activate the VPN. I have tried ALL of the suggestions on the support site, permissions, policies, customize toolbar, etc. There has never been any icon to activate. Obviously, this has been going on for months. Thanks.
संदर्भ में यह जवाब पढ़ें

चयनित समाधान

Hello

Otherwise, please, check, the preference, browser.ipProtection.enabled https://support.mozilla.org/en-US/questions/1578173

All Replies (8)

https://support.mozilla.org/en-US/kb/built-in-vpn https://support.mozilla.org/en-US/kb/unable-find-built-vpn-firefox

For starters you need to be located in one of the locations the built-in VPN has been rolled out in as in Australia, Austria, Belgium, Bulgaria, Canada, Chile, Colombia, Denmark, Finland, France, Germany, Japan, Ireland, Italy, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, United Kingdom and United States.

Obviously. I am in the US. As I stated, I have tried ALL the steps on the support pages. In other words, the problem is something that is not addressed in the support pages. That's why I'm asking for help. I need a solution that is not provided in the support pages.

चयनित समाधान

Hello

Otherwise, please, check, the preference, browser.ipProtection.enabled https://support.mozilla.org/en-US/questions/1578173

Thank you! This solved the problem. I must admit, I do not understand why it solved the problem. Or why it is not in the documentation. Thanks again!

constructivista said

Obviously. I am in the US.

You never mentioned where you are located so it was not obvious.


constructivista said

why it is not in the documentation.

ipProtection is mentioned in https://support.mozilla.org/en-US/kb/unable-find-built-vpn-firefox

To complement

browser.ipProtection.enabled, source of the information https://mozilla.github.io/policy-templates/#ipprotectionavailable

Below, illustration, location, and for information, take a look at the about:support page, Remote Features

Agent virtuel द्वारा सम्पादित

Thanks, all. James, as you quoted me, you can see that I did not say "Obviously I am in the US." I replied "Obviously." to your instruction, followed by clarification of my location. Sorry for the confusion. Also, the support article you refer to actually seems to say the OPPOSITE regarding ipProtection: that VPN will be blocked if it is active -- which I did check, to make sure that it was disabled. Someone should fix that.

Unable to find the built-in VPN in Firefox https://support.mozilla.org/en-US/kb/unable-find-built-vpn-firefox

The built-in VPN may also be unavailable if an Enterprise policy is blocking it. You can check this by entering about:policies in the Firefox address bar to see if the IPProtectionAvailable policy is active, which can prevent availability.
https://support.mozilla.org/en-US/questions/1576925#answer-1812490 (e.g) screenshot


Manage remote improvements settings in Firefox https://support.mozilla.org/en-US/kb/remote-improvements Allow Firefox to improve features, performance, and stability between updates

about:support page, Remote Features, i see, Built-in VPN Beta - Rollout to more countries

प्रश्न पूछें

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.