When starting Thunderbird, the status line shows logging in to server but loops; no errors, Thunderbird is 'locked out' waiitng/spinning.
The system was working fine. The next day, when starting Thunderbird (TB, the status line shows logging in to server but loops; no errors or messages, Thunderbird is 'locked out' spinning. I see the normal INBOX page, but logging in never completes. NO CHANGES were made to TB accounts or settings. I have re-installed TB, re-booted, but no change. I cannot check/change any of the accounts or do any further 'debugging' because TB is spinning. The server login is fine because Webmail can be used. Internet connection is fine, because browser works. 1. How can I stop TB from trying to login at start up? 2. What could/would cause this behaviour?
Any suggestions much appreciated.
All Replies (3)
Does that also happen if you start TB in Troubleshoot mode?
A few things to try, even in Troubleshoot mode if you have to. Do one at a time and test:
R. click Inbox > Properties > click 'Repair folder' button, then R. click Inbox > Compact
Clear cache:
- press Ctrl-Shift-Delete
- set 'Time range...' to 'Everything'
- untick all items except 'Cache'
- clear, then restart TB
Clear Startup cache:
- TB menu > Help > Troubleshooting information > click 'Clear startup cache' button on the right
Rename a program file:
- TB menu > Help > Troubleshooting Information
- under the Application Basics section next to Profile Folder, click 'Open Folder'
- close TB
- rename addonStartup.json.lz4 to addonStartup.json.lzx
- restart TB
Change proxy settings:
- TB menu > search for proxy > click 'Settings' button > try the other settings
Ed: Thanks for your reply.
The actual message (and as far as TB gets) is:
<user e-mail: host sending login em> </user>
followed by a small-ish blue spinning circle.
Per your suggestions, TB did come up in Troubleshoot mode (via SHIFT key method), but then went into the discussed state (above message, spinning circle) so I was not able to try anything else.
This (to me) sounds like 'we' need a way to get TB in control, bypassing the login sequence; it would appear Troubleshoot mode does not allow that.
My guess is some file, related to the login process, is corrupted and needs to be re-created/replaced.
Again, the connection to the server is fine (Webmail) works so it's (to me) definitely a TB issue. Also again, I see the normal INBOX page and local folders list, but logging in never completes.
Any further suggestions, or help much appreciated.
Ed: My previous reply was 'edited'; the TB message line is:
user e-mail id: Host contacted; sending login information
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