Firefox will not process certain forms correctly for at least 5+ yrs
Firefox has always had problems processing forms. Not every time, just once in a while and that can be so infrequent that I don't see the browser being the issue until I contact support at the company whose site I'm having issues with. This could be processing a checkout form on a site after purchasing an item. This latest incident involves me trying to fill out an open enrollment form for benefits at the 3rd party benefits administrator because I got fired in Nov [along with many others]. I tried to fill out the re enrollment form and it simply went in circles and never completed. The name of the benefits administrator is "bswift" if that makes any difference. You know what they told me when I called and said I was using Firefox? "Well... you should be using Chrome or Edge." Doesn't happen often, but companies know there is a problem with Firefox. In that case, why are there ZERO help articles on this site on the issues of forms? I tried phrasing the question 5 different ways. The last one gave "Found 52 results for ‘forms don't work’ for ‘All Products’ ". If the companies that I call know that Firefox is an issue, and this has been going on for a LONG time, years, then why has this not been addressed? Either by Mozilla, or by someone in the Forums? Not a single one of the 52 results were even close to my issue. I am simply at a lost to understand why I am the only one in the world forms don't work for. I have to stop, move to Chrome, and start whatever it was I was doing all over again. I have been using this product since Netscape 1.0, and was around long before windows or browsers existed. Any insights are appreciated. Thank you.
כל התגובות (1)
Hi Michael,
Thank you for reaching out! If the form you mention is open for external users (e.g., I can open it or create an account and open it without any additional requirements), could you please share a URL?
Regarding the general issue, I would say that: 1. Support agents tend to recommend using Chromium because it's usually better tested during the development, and their goal is just ensure you can use the product (not ensure that it works in Firefox). One of the frequent issues is that if you don't use Edge, your profile there will be clean, while in Firefox you have cookies saved for that website, you have some cache, you probably have some extensions that may influence your browsing, etc. Removing some of those factors may resolve the issue in Firefox, but it will take more time, and it's just easier to point to Chrome. (See below for troubleshooting steps.) 2. Sometimes web developers just don't care about Firefox, because most of the users use Chromium. In such cases Mozilla may step in to ensure the website works in Firefox. Together with other major browser developers, Mozilla runs the WebCompat project, which goal is to ensure all the websites work the same across different browsers.
For such kind of issues, here are the troubleshooting steps we usually give:
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon at the left of the address bar.
- If ETP is enabled, try disabling it.
- If the problem is not fixed, try clearing Firefox cache.
- If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
- If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
- As a last effort, try creating a new Firefox profile and see if the issue persists there. (If you use the legacy Profile Manager, about:profiles, remember to set your current profile as default again after creating a new one.)
- Finally, if the problem is still not fixed, please check if it persists in other browsers (e.g. Chrome, Edge, Opera or Safari).
- If it does, it is most likely an issue on the website's side. You may want to inform the website owner or administrator about that.
- If it doesn't, that's a compatibility issue. Please report it on WebCompat, so that our team there may be able to look into it.
Please feel free to follow up if you have further questions!
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