Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות האפשרות ״דיווח על שימוש לרעה״.

מידע נוסף
Archived

viewing pdf file

mary141

Every time I try to view a pdf file on Firefox I can view the file but in the lower right 1/4 of the screen I get a graphic of a page with shaded areas representing lines with writing on them. There is a type of pen cursor moving along the line.

This happens with different pdfs - from the internet and from my saved files. This doesn't happen on another computer with Firefox.

I've deleted and redownloaded Firefox an number of times, also tried troubleshoot mode - no improvement. Virus scanned, restarted a number of times.

Pdfs work on edge and chrome and reader with no problem.

I have a screenshot.

Any Ideas? Thanks

Every time I try to view a pdf file on Firefox I can view the file but in the lower right 1/4 of the screen I get a graphic of a page with shaded areas representing lines with writing on them. There is a type of pen cursor moving along the line. This happens with different pdfs - from the internet and from my saved files. This doesn't happen on another computer with Firefox. I've deleted and redownloaded Firefox an number of times, also tried troubleshoot mode - no improvement. Virus scanned, restarted a number of times. Pdfs work on edge and chrome and reader with no problem. I have a screenshot. Any Ideas? Thanks
צילומי מסך מצורפים

כל התגובות (2)

Steps to replicate with links to the same pdf if possible. What happens on this site? https://www.irs.gov/downloads/irs-pdf Do you have the same issue with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf What security software are you running?

This could be about something like "Recommend features as you browse" in "*Settings -> General -> Browsing".