Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox crashes

  • 3 amsoshi
  • 10 sa na da wannan matsala
  • 6 views
  • Amsa ta ƙarshe daga Woolleejumpa

more options

Firefox crashes on start up - can't even start in safe mode.

Firefox crashes on start up - can't even start in safe mode.

Mafitar da aka zaɓa

The first 3 of your crash reports point to Roboform as the most probable cause. Update to the most current version of Roboform.

  • You can try to update to Roboform 7.6.3 to see if that solves the crashing problem: http://www.roboform.com/platforms/browsers/firefox
  • See --> bug 691271 (RESOLVED WORKSFORME Crash mainly close to startup in [@ DebugBreak ] [@ DbgBreakPoint ] with Roboform)


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.



  • Plugins are listed under Add-ons > Plugins (added by third-party applications like Adobe Reader, Adobe Flash, etc.)
  • Extensions are listed under Add-ons > Extensions (some third-party applications add toolbars/extensions; others you download and install from the Firefox Add-ons site ( https://addons.mozilla.org/en-US/firefox/ ) or from other sites)
  • Themes and Personas are listed under Add-ons > Appearance



Not related to your question, but...

Just in case, you may need to update some plug-ins. Check your plug-ins and update as necessary:

Karanta wannan amsa a matsayinta 👍 3

All Replies (3)

more options

Zaɓi Mafita

The first 3 of your crash reports point to Roboform as the most probable cause. Update to the most current version of Roboform.

  • You can try to update to Roboform 7.6.3 to see if that solves the crashing problem: http://www.roboform.com/platforms/browsers/firefox
  • See --> bug 691271 (RESOLVED WORKSFORME Crash mainly close to startup in [@ DebugBreak ] [@ DbgBreakPoint ] with Roboform)


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.



  • Plugins are listed under Add-ons > Plugins (added by third-party applications like Adobe Reader, Adobe Flash, etc.)
  • Extensions are listed under Add-ons > Extensions (some third-party applications add toolbars/extensions; others you download and install from the Firefox Add-ons site ( https://addons.mozilla.org/en-US/firefox/ ) or from other sites)
  • Themes and Personas are listed under Add-ons > Appearance



Not related to your question, but...

Just in case, you may need to update some plug-ins. Check your plug-ins and update as necessary:

An gyara daga SafeBrowser

more options

Update Roboform to the latest version. See Latest Firefox issues.

more options

Thank you for your help - problem solved - so glad to have FF back!!